Branch Ambassador

• Execute high-volume cash transactions, including deposits, withdrawals, and complex negotiable instrument processing
• Maintain accuracy and comply with security, audit, BSA/AML, and federal regulatory standards
• Educate clients on mobile banking, remote deposit capture, and contactless payments
• Identify client needs and recommend appropriate digital tools or banking solutions
• Greet customers and provide hospitality-focused service throughout the branch
• Support surrounding branches within a 50-mile radius and occasionally assist other regional locations
• Work changing schedules, including nights and weekends, as business needs require

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience
• Available to work a flexible schedule, including nights and weekends
• Ability to adapt to business-driven schedule adjustments
• Ability to attend all required training sessions, potentially outside the primary shift
• Ability to lift up to 25 pounds and stand/move for extended periods
• Regular and consistent attendance
• Preferred:
  Associate’s degree
• Preferred: 2+ years of Retail or Customer-facing experience
• Preferred:
  Proficient in G-Suite
• Strong written and oral communication skills
• Capital One will not sponsor a new applicant for employment authorization for this position

Demonstrates expertise in executing high-volume cash transactions while maintaining compliance with security and regulatory standards. Proficient in educating clients on digital banking tools and providing exceptional customer service in a retail environment.

• Cash Handling Experience
• Retail Customer Service
• BSA/AML Compliance
• G-Suite Proficiency
• Flexible Schedule Availability

• Cash Transactions
• Deposits
• Withdrawals
• Negotiable Instrument Processing
• Digital Banking Solutions
• Remote Deposit Capture
• Contactless Payments

• Strong Communication Skills
• Customer Hospitality
• Adaptability

• High School Diploma
• GED
• Equivalent Certification

• Retail Banking
• Federal Regulatory Standards
• Audit Compliance
• Client Education