Public Safety Response Coordinator

• Job no: 495673
• Closes:
• Work Type: Staff Full-Time
• Locations: Baton Rouge, LA
• Categories: Campus Police, Safety & Security,Administrative Support

Baton Rouge, Louisiana

Under general supervision, the Public Safety Response Coordinator position performs a variety of complex functions, which includes, but not limited to entering and accessing real-time information into the computer-aided dispatch (CAD) System,),operate & monitor closed-circuit television (CCTV) System atall BRCC Locations, acts as the point of contact with the general public for emergency situations, accidents, complaints, etc.,receive and respond to requests from enforcement officers/agents.

The incumbent is also required by the National Crime Information Center (NCIC) and the Louisiana State Police to obtain credentialsin accessing and adhering to Terminal Operator Certification Program Guidelines to meet the terminal operator certification and recertification requirement within six months of employment.

• Inform Officers of complaints that need to be investigated and transmit all information necessary to ensure safety of officers andthe BRCC Community.
• Receives and analyzes emergency and non-emergency calls for service; prioritize the calls.
• Handles complex calls and responds to general public complaints and inquiries.
• Receives and transmits messages over two-way radio equipment,telephone, computer equipment and teletype concerning crimes, andpolice emergencies.
• Maintains the location of officers and security guards on duty.
  
  Dispatches officers as necessary to investigate complaints. Alertthe nearest officer and relay the information.
• Coordinates with wreckers, ambulances, & other first responders to BRCC Locations as needed. Relays pertinent information in a factual and concise manner.
• Enters all call information into the CAD (Computer Aided Dispatch) system.

• Review, monitor, retrieve video footage daily at all BRCCLocations. Report outages, triage inoperable views, and burn videofootage as needed.
• Researches and analyzes discrepancies and burns video footageas needed.
• Ensures required authorization and documentation is obtainedbefore releasing video footage to the District Attorney (DA) and/orother Law Enforcement Agencies requesting video footage.
• Communicates with appropriate personnel and/or departmentsrelative to video footage reviewed & provides reports asneeded.
• Works with Supervisors to ensure all dates, time, and locationof incidents identified are secured in a timely manner. Provides support for police officers and local law enforcement intimelines.

• Submit work orders and help desk tickets as needed. Completespreadsheet when Emergency Equipment is assessed at BRCCLocations.

• Work Customer-Service Area to assist with parking decals andBRCC IDs for students, employees, visitors, vendors, etc.

• Complies with federal, state, and local laws, regulations,college, and departmental policies. Maintains proper record keeping and daily logs of radio and teletype activities, update desk logduring communications.
• Operates computer terminals to obtain vehicle and criminal record information.
• Checks for stolen vehicles, stolen license plates, wantedpeople, and invalid drivers' licenses through State Police andN.C.I.C. computers.
• Maintains wrecker slips and towing information

• Associate’s degree in criminal justice or any related field.

• Two (2) years of relevant experience; or
• An associate’s degree in Criminal Justice or a related fieldin lieu of the required experience; or
• A high school diploma with four (4) years of relevant experience.

• Written and oral communication skills
• Ability to work well with others
• Interpersonal skills and the ability to handle sensitive and confidential information.

• Working knowledge of computer…