Work Order Investigator

DESCRIPTION:

Under the direction of a higher classification, performs responsible fieldwork in the investigation and resolution of citizen oriented complaints. The employee of this classification is responsible for investigating, handling and resolving numerous complaints and problems (such as drainage and transportation related issues) submitted by City of St. George residents. Work is assigned orally and in writing and is reviewed while in progress and upon completion.

Performs other work as requested.

• Investigates, monitors, and resolves public complaints concerning numerous unsafe, intolerable and hazardous conditions and situations; channels complaints to the proper division for resolution.
• Inspects locations (sites) of complaints or problems to ascertain cause, effect and solution of said problems; places barricades and fencing in hazardous areas and continuously monitors the situation.
• Maintains daily log of all citizen contact activities, logs personal assessment of problems and explanation of resolution.
• Conducts visible smoke tests, dye tests and other investigations.

• Knowledge of equipment and tools used in construction and repair work.
• Knowledge of the geography of the City of St. George.
• Knowledge of the functions and responsibilities of the various departments, and organizations within and affiliated with the City government.
• Knowledge of ordinances and regulations relative to City construction and demolition standards.
• Ability to gain confidence and maintain working relationships with various groups or individuals.
• Ability to express ideas clearly and concisely, orally and in writing, to groups and to individuals.
• Ability to positively and diplomatically deal with customers, whether they are in a pleasant or angry mood, helping them resolve their problem.
• Ability to apply good work habits such as punctuality, reliability, preciseness, and dependability in order to effectively complete assigned tasks and contribute to the smooth operation of the department and division.

EDUCATIONAL AND EXPERIENCE

High school diploma, GED, HiSET, or equivalent certificate of competency; and two years of experience in public works construction, maintenance, or operational activities, or two years of experience in the investigation and resolution of complaints involving public works construction and maintenance.

SUBSTITUTIONS

Any equivalent combination of education and experience.

CERTIFICATIONS / LICENSES / REGISTRATIONS

Must possess a valid Louisiana driver’s license at the time of appointment and must be maintained current throughout employment in this classification.

• Must be able to travel to various project sites.
• Must be able to access and navigate job sites and construction areas.