Licensing ; CPG

Our mission is to serve and protect the public interest in real estate transactions and other real estate-related activities. We accomplish this by maintaining a tradition of open government; providing fair and equitable administration and enforcement of the Louisiana Real Estate License Law and Commission Rules and Regulations; and through the development of progressive education programs that promote knowledge, ethics, and advancement of the real estate industry.

This role involves processing professional license applications, renewals, and license status changes. New hires work under close supervision until fully trained. Expect to work with applicants/licensees, Licensing Division staff, a Licensing Analyst Supervisor, and the general public. A typical day would include processing a queue of applications and requests – verify documents, following up on pending applications, and answering applicant questions by phone or email.

Any unusual issues (flagged history, inconsistent records) get documented and routed to a supervisor.

• Communicating Effectively
  :
  The ability to relay information correctly and appropriately to connect people and ideas.
• Following Policies and Procedures
  :
  The ability to comply with policies and procedures of the organization, as well as State Civil Service rules, and all applicable federal and state laws.
• Thinking Critically
  :
  The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion.
• Using Data
  :
  The ability to use relevant and valid data to inform a recommendation for action.
• Adapting to Change
  :
  The ability to adjust plans, expectations, and behaviors in response to change.
• Demonstrating Innovation
  :
  The ability to generate original ideas that create value, improve processes, or provide new products or services.
• Displaying Professionalism
  :
  The ability to recognize how your actions impact the perceptions of both you and your organization.
• Learning Actively
  :
  The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.
• Solving Problems
  :
  The ability to discover solutions to problems.

Three years of experience in the issuance, maintenance, or reinstatement of licenses; OR

Six years of full-time work experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

• Examines and analyzes data submitted by and/or on behalf of each applicant for licensure for accuracy, authenticity, and completeness of factual information to document the determination of eligibility and qualification for licensure.
• Advises applicants and/or licensees of the status of their application and/or requests relative to the requisite information for further disposition of the same.
• Receives, analyzes, and verifies the authenticity of diplomas and licenses submitted by applicants, licensees, institutions, and/or other licensing authorities as well as federal and state documents authorizing work in the United States and/or in the State (i.e., J-1 Visas, naturalization papers, licenses).
• Reviews the application to determine if requisite licensure fees have been received by the agency.
• Determines when licensure files can be forwarded to the master file room and takes action accordingly.
• Explains federal and state laws, rules, regulations, standards, and agency policies to officials, staff, licensees, the public, and/or providers of services and interprets and applies the same.
• Assists in the preparation and dissemination of reports of statistical data, official reports, and/or information regarding continuing education, compliance.
• Interprets and explains statutes, agency rules, regulations, policies, and procedures of continuing education to the public. Provides input and recommendations to the Supervisor on policies and/or procedure development.

Appointment Type: Probational

Career Progression: This position participates in a Career Progression Group.

Compensation: The salary offered will be determined based on qualifications and experience.

Louisiana is a State As a Model Employer (SAME) that…