Associate Practice Manager- Surgical Center LA - Baton Rouge

Associate Practice Manager – Surgical Center

Sono Bello is America’s top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.

The Associate Practice Manager (Assoc PM) assists the Practice Manager in overseeing the delivery of our trusted brand of service, the Sono Bello patient experience, and the smooth and efficient operations of a Center’s daily business activities. The Associate PM partners with the Practice Manager to share in the responsibility for the performance and satisfaction of team members along with the delivery of business results within the center.

The Assoc PM role is a developmental role with the goal of becoming a fully qualified Practice Manager.

• Oversee and support the day-to-day activities in an accredited outpatient surgical facility, delivering the Sono Bello patient experience, efficiently running center operations, and building an outstanding team member culture.
• Fluency in and joint responsibility for the adherence to our policies, procedures, and AAAHC guidelines for operation.
• Engage patients to ensure a quality interaction across their entire journey; ensure timely resolution of any missteps, partnering with the Patient Experience Team if escalation occurs.
• Along with the PM, own and execute new initiatives, policies, products, and procedural changes/introductions as launched through the National Support Center.
• Build and champion action and development plans across team members within the center to achieve company goals in a highly dynamic environment.
• Deliver an outstanding Center business scorecard with a deep understanding of the metrics and drivers of performance.
• Share responsibility for the submission timeliness, accurate tracking, auditing, and reporting for the center, including surgical note compliance, invoicing, bank deposits, payroll, logs, and Patient Charts incidence reports.
• Maintain proper security of in-house medications as dictated by policy.
• Ensure the office’s physical facilities are properly maintained and in excellent condition for patients.
• Work with the National Support Facilities Team and Property Management to ensure Sono Bello’s facilities meet the appropriate standards.
• Ensure efficient and accurate clinician and front desk team member scheduling, with appropriate expertise across required technology platforms and tools.
• Provide coverage as needed for staff members in a back-up capacity, across both front desk and clinical team members (understanding work activity limitations with required clinical licensing).
• Accountable, along with the PM, for overtime hours and maintaining staffing levels necessary to maintain the mandated standard of care, especially during the end of the month.
• Communicate with the governing body, executive management, surgeons, supporting functions, and center employees through regular discussions, meetings, and visual demonstrations.
• Resolve issues in a real-time environment, such as employee relations, customer service, ordering or material requisitions, financial issues, patient complaints, etc.
• Facilitate and assure top-quality communication among patients, surgeons, employees, and National Support staff.
• Share responsibility for the confidentiality, security, and physical safety of patient and clinical records as well as the timely retrieval of individual records upon request. Always ensure patient confidentiality and HIPAA compliance.
• Supervise the secure collection, processing, maintenance, storage, and appropriate access to and usage of clinical records.
• Assure that patients, team members, and surgeons are always treated with appropriate respect as dictated by Sono Bello’s Rights and Responsibilities document and Sono Bello standards.
• Provide a timely and organized recruiting experience for potential new team member candidates in tandem…