Service Delivery IT Statewide Systems Technician

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Network Communication Services Section. Req. 216889.

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State’s investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

Operating at an advanced technical level, this position provides statewide network data/voice system design services and leads highly complex deployment projects, acting as a liaison among internal OTS teams, state agencies, and vendors. The incumbent provides strategic and technical leadership for both consulting engagements and implementation activities, ensuring alignment with statewide modernization goals and infrastructure standards, while ensuring high levels of customer satisfaction and operational continuity.

The Systems Technician 4 also works closely with the Senior Systems Support Engineer to support the technical design, provisioning, implementation, and troubleshooting of large-scale highly complex network data/voice integrations. This role involves assisting in voice network infrastructure troubleshooting efforts, contributing to VoIP network technology research, and supporting process and procedure development. The Technician 4 also plays a key role in emergency and disaster recovery efforts and assists in IP inventory management, billing, and equipment deployment.

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

• Four years of experience in information technology; OR
• Six years of full-time work experience in any field plus two years of experience in information technology; OR
• An associate’s degree in information technology plus two years of experience in information technology; OR
• A bachelor’s degree plus two years of experience in information technology; OR
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus one year of experience in information technology; OR
• A master’s degree plus one year of experience in information technology.

EXPERIENCE SUBSTITUTION

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours, which substitutes for a maximum of four years of experience in any field.

NOTE

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

• Designs highly complex enterprise level communications system solutions.
• Collaborates with Edge and Core Operations teams regarding voice/network infrastructure projects, maintenance and IP equipment deployments.
• Leads statewide multifaceted technical service implementation projects through all phases: assessment, service design, procurement, installation, post-cutover support, and billing validation.
• Uses defined technical processes, documentation standards, and project delivery methodologies.
• Oversees all phases of multifaceted project life cycles—site assessments, customer engagement, service design, implementation, related billing and post-install support.
• Deve…