Solutions Specialist

This position is responsible for providing final-tier IT escalation support for a diverse group of small to medium businesses while fostering a Raving Fan experience for clients and employees. This leadership role focuses on implementing and supporting a wide range of business IT solutions, including complex networks, virtualized server environments, cloud/SaaS services, and the like.

• Full-Time

• High School Diploma
• Minimum of 5 years IT experience in an MSP environment, as a systems administrator, or other high level technical position.
• Have advanced hardware and software troubleshooting abilities.
• Communicate effectively and efficiently to clients and co-workers.
• Be self-managed and self-motivated.
• Maintain a positive mental attitude and be part of the solutions, not the problem.
• Interact with customers, vendors, and co-workers in a kind and friendly manner.
• Meet deadlines under budget and on-time.
• Maintain a neat and tidy working environment.

• Advanced working knowledge of relevant operating systems and software.
• Advanced experience with server administration, including Active Directory, Group Policy, SQL, Exchange, SCCM, and SharePoint.
• Office Suite: 2019/Office infrastructure design, implementation, and management.
• VoIP Telephony experience and administration
• Desktop OS:
  Microsoft Windows 10, Mac OS
• Server OS:
  Microsoft Server 2012 – 2019
• Email:
  Google Workspace and Office 365, Microsoft Exchange
• Backup:
  Carbonite, Cloudberry, Veeam
• Documentation and Ticket Management for reported support incidents

• A+, Network+ Certification, Microsoft MCSA/MCSE, VMWare VCP, Cisco CCNA, Juniper JNCIA, Meraki, or Palo Alto certifications
• Low level training and instruction when necessary