Technical Support Specialist

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Full Time Louisiana - Baton Rouge, Baton Rouge, LA, US

3 days ago Requisition

inoLECT is a Baton Rouge-based electrical manufacturing company specializing in innovative electrical safety, reliability, and automation products for utility, power generation, commercial, and industrial customers worldwide. As part of Saber Power Services, a fully integrated electrical power systems company, inoLECT leverages deep engineering expertise and field experience to develop, manufacture, and support products that improve worker safety, enhance system reliability, and solve complex power system challenges.

The Technical Support Specialist serves as the primary technical representative for inoLECT's Manufactured Products Unit and Remote Racking product line. This role is responsible for product commissioning, programming, customer training, technical support, and field service activities related to Remote Racking Units and associated products. Acting as the primary point of contact for customers following product delivery, the Technical Support Specialist ensures products are installed, configured, tested, and operated safely and effectively.

This role works independently in the field to diagnose issues, optimize system performance, and provide technical guidance to customers while serving as a critical link between customers, operations, engineering, manufacturing, and leadership. The Technical Support Specialist also serves as the voice of the customer by identifying opportunities to improve products, services, processes, and customer experience through direct field observations and customer interactions.

• Represent inoLECT professionally to customers, business partners, and internal stakeholders, maintaining a positive image of the organization and its products.
• Perform on-site commissioning, configuration, programming, testing, and validation of Remote Racking Units and related products.
• Troubleshoot product performance issues remotely and at customer facilities, identifying root causes and implementing corrective actions.
• Fine‑tune installed systems to optimize performance, safety, reliability, and protection accuracy.
• Coordinate and deliver customer training on the safe operation, maintenance, and troubleshooting of inoLECT products.
• Conduct product demonstrations for customers, prospective customers, and internal stakeholders.
• Serve as the primary point of contact for post‑sales customer inquiries related to product warranty, technical support, and field service activities.
• Gather and communicate customer feedback, field observations, and operational challenges to support continuous improvement initiatives and new product development.
• Partner with the Director of Operations to develop and refine business processes, translating customer insights into improved shop procedures and new product or service offerings.
• Support new product development, sales demonstrations, product assembly activities, and pilot installations as directed.
• Perform product repairs and support warranty‑related activities as required.
• Assist with development of assembly instructions, work procedures, training materials, and quality‑control standards.
• Provide input to support customer service order entry and order management for Manufactured Products.
• Apply established pricing structures for commissioning, training, and service‑related activities.
• Act as a technical liaison between the Remote Racking Unit, the broader enterprise (inoLECT and Saber), and external stakeholders including clients, compliance agencies, and consultants.

• Minimum of five (5) years of industrial electrical maintenance, testing, commissioning, field service, or technical support experience.
• Demonstrated experience troubleshooting electrical, control, and automation systems in industrial or commercial environments.
• Experience reading and interpreting electrical schematics, wiring diagrams, and technical…