Information Governance & Litigation Support Analyst; Senior or Lead

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us.

Residency in or relocation to Louisiana is preferred for all positions.

PAY GRADE:

Senior - 13EX

Lead - 14EX

We are hiring an Information Governance & Litigation Support Analyst to join our team and are open to hiring at the Senior or Lead level depending on experience and qualifications. Reporting to the Director, Cybersecurity Services and Information Governance, this role is responsible for designing, executing, and maturing enterprise legal hold and information governance capabilities. The role supports the full legal hold lifecycle, maintains strong partnership relevant departments (such as Legal, IT, Cybersecurity, Privacy, Compliance, and Business Areas), and ensures defensible, efficient preservation, retention, and disposition practices across the organization.

• Deliver and improve legal hold, eDiscovery, and Information Management processes across enterprise systems for both digital and paper records.
• Support information collections, analytics, and defensible export using eDiscovery tools.
• Align retention, classification, and disposition practices with legal and regulatory requirements while minimizing over‑preservation.

• Ownership of and expert execution of end‑to‑end daily operations, co‑lead complex matters, and develop SOPs, policies, and processes to standardize operations.
• Develop dashboards and metrics to monitor program performance.
• Conduct risk assessments and design/implement controls to mitigate legal risks.
• Coach analysts and deliver training to stakeholders.

• Drive automation, modernization, and adoption of new tooling and capabilities.
• Own and evolve the enterprise legal hold and information governance program, including policies, SLAs, audits, and governance frameworks.
• Architect scalable, enterprise‑wide processes and oversee complex matters, advanced analytics, and process improvement strategies.
• Lead cross‑functional coordination and act as primary liaison to Litigation Counsel; mentor team members and set organizational standards.

• Bachelor’s degree in Information Science, Legal Studies, Business, Information Technology, or related field; or equivalent experience.
• Experience in records management, information governance, legal operations, compliance, privacy, cybersecurity, and/or IT.
• Working knowledge of legal hold processes, retention, data lifecycle management, compliance frameworks, and regulatory requirements.
• Strong documentation, communication, and stakeholder engagement skills.
• Experience with M365 data lifecycle management and eDiscovery tools.
• Ability to perform data analysis, support operational improvements, lead cross‑functional initiatives, and design scalable processes.

• 4 years combined experience in records management, information governance, legal operations, audit, compliance, privacy, cybersecurity, or IT (Preferably administering M365 retention and/or eDiscovery).

• 7 years combined experience in records management, information governance, legal operations, audit, compliance, privacy, cybersecurity, or IT (Preferably administering M365 retention and/or eDiscovery).

• Relevant industry certifications such as CEDS, IGP, CIP, CRM, PMP/Agile, Lean Six Sigma, CRISC, Microsoft compliance/security certifications (e.g., SC‑400), or privacy/security credentials (e.g., CIPP, CISSP/CCSP).

• Perform other job‑related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize, and analyze are required.

We perform background and pre‑employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, we are a Drug Free Workplace. A pre‑employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.

Information Governance & Litigation Support Analyst