Support Services Program Manager​/Specialist

Support Services Program Manager / Specialist

The scope of the proposed services includes, but is not limited to, the following responsibilities:

• Lead integration activities between agencies and third parties within the OTS Enterprise Architecture (EA) environment.
• Provide quality assurance reviews as requested by management.
• Assist management with budgeting and the development and refinement of cost allocation for all Enterprise Architecture lines of service.
• Support OTS customer agencies in the development of federal and state financial reporting.
• Provide subject matter expertise on applicable agency systems and technologies.
• Assist OTS in the evaluation of new and emerging technologies.
• Lead or assist OTS in the review of technical documentation.
• Perform other duties as assigned by the executive team.

The applicant must demonstrate expertise and/or relevant experience in the following areas:

• Minimum of five (5) years of experience with the OTS Enterprise Architecture environment.
• Minimum of twenty (20) years of experience with technologies used within the State of Louisiana systems.
• Minimum of fifteen (15) years of project management experience.
• Prior experience with large‑scale state Enterprise Architecture systems serving multiple governmental agencies.
• Experience with rate setting, cost allocation, and invoicing.
• Experience determining and establishing lines of service costs.
• Experience with Health and Human Services applications, including but not limited to:
  • Medicaid
  • SNAP/TANF
  • Child Welfare
  • Child Support
  • Child Care Licensing
• Experience drafting the following documents:
  • Advanced Planning Documents (APD)
  • Advanced Planning Document Updates
  • Implementation Advanced Planning Documents (IAPD)
  • Cost Allocation Plans

The following experience is preferred but not mandatory:

• Experience administering and managing large-volume projects.
• Experience managing task orders.
• At least six (6) years of experience performing similar duties in large-scale Enterprise Architecture environments.
• Experience drafting Requests for Proposals (RFPs).
• Experience with Java  development.

The applicant should possess subject matter expertise with the following Enterprise Architecture components and technologies:

• Nutanix
  - Nutanix/Dell
  - Hyper‑converged computing with compute, storage, and virtualization consolidated into a single appliance
• Vx Rail
  - Dell
  - Hyper‑converged computing with compute, storage, and virtualization consolidated into a single appliance
• ESXi - VMware
  - Virtualization platform
• vCenter - VMware
  - Virtual infrastructure management
• NSX - VMware
  - Network virtualization
• SRM - VMware
  - Site Recovery Management
• Windows Server
  - Microsoft
  - Standard OS for Windows
• Red Hat Enterprise Linux
  - Red Hat
  - Standard OS for Linux
• MS SQL Server 2014 - Microsoft
  - Enterprise database and storage engine
• Nagios
  - Nagios
  - Infrastructure monitoring and alerting
• New Relic APM
  - New Relic
  - Application performance monitoring
• New Relic Infrastructure
  - New Relic
  - Infrastructure monitoring
• New Relic Browser
  - New Relic
  - Browser performance monitoring and analytics
• Octopus Deploy
  - Octopus
  - Continuous deployment and delivery
• Puppet Enterprise
  - Puppet
  - Dev Ops automation
• Splunk
  - Splunk
  - Operational intelligence platform
• Veracode
  - Veracode
  - Static code analysis
• Decision Center / Decision Server - IBM
  - Business Rules Engine (BRE)
• Exstream
  - Open Text
  - Client communications and correspondence generation
• Pentaho
  - Hitachi Data Systems
  - Data warehouse and analytics
• Case Foundation / Content Manager / Enterprise Records Foundation - IBM
  - Electronic Document Management System (EDMS)
• web Methods - IBM
  - Enterprise Service Bus (ESB)
• API Gateway
  - Broadcom
  - Enterprise API Gateway
• Identity Manager / Identity Suite / SSO
  - Broadcom
  - Identity and access management (IAM/SSO)
• Info Sphere - IBM

*** Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen's client, allowing the user access to the required systems and technology.***

Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.