Network Engineer
Job in
Baton Rouge, East Baton Rouge Parish, Louisiana, 70873, USA
Listed on 2026-06-23
Listing for:
CMA Technology Solutions
Full Time
position Listed on 2026-06-23
Job specializations:
-
IT/Tech
IT Support, Cybersecurity, Technical Support, Systems Administrator
Job Description & How to Apply Below
Summary
The Network Engineer role is responsible for network analysis and design, technology support and client support. The resource will provide top level support for any network issues ranging from implementation of new networks to troubleshooting outages for local and remote networks. Additional responsibilities include handling escalation support and service requests related to all supported technology including but not limited to firewalls, routers, switches, security, wireless, and other connected systems.
Essential Duties & Responsibilities- Deliver the highest levels of Customer Service and Satisfaction
- Align with CMA’s four core values of Trust, Excellence, Commitment, and Helpfulness
- Technical support for networking such as WAN and LAN connectivity, routers, firewalls, wireless, and security
- Implement and support remote access solutions such as VPN/ZTNA
- Understand DNS/DHCP
- Work with vendor support to resolve client issues
- Use Command Line Interfaces to manage systems
- Provide IT support for technical issues involving networks that support core business applications and operating systems
- Respond to and resolve alerts and tickets from monitoring systems and customer requests in a timely fashion
- Maintain accurate time and records in all service tickets
- Maintain system configuration information within the ticketing system and ensure it is attached to relevant tickets
- Communicate with customers regarding ticket progress, changes, or agreed outages
- Escalate service requests requiring engineer-level support to prevent breaches of SLA
- Work with all team members to implement and improve company best practices
- Use central management tools to resolve customer issues with minimal impact
- On-board new clients and document them in our systems
- Perform fast turnaround of customer requests
- Perform network administrative duties on-site and remotely
- Communicate effectively with the customer regarding issues and potential problems
- Report potential problems with customer’s computers, configurations, and/or environment to management
- Bachelor’s Degree in Computer Science, Engineering, or equivalent education or training (desired)
- 3-5 years of relevant experience as a network engineer including phone, remote support, and hands‑on
- Excellent verbal and written communication skills
- Strong working knowledge of networking standards
- Excellent customer service skills
- Advanced troubleshooting skills
- Experience installing and configuring routers, switches, access points, VPNs, and firewalls (Fortinet, Palo Alto, Cisco, Aruba, Juniper)
Actively working on one relevant certification track:
- Security+, Network+, CCNA/CCNP/JNCIA
- Fortinet, Palo Alto, Cisco
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