IT Statewide Engineer

About This Job

The Division of Administration/Office of Technology Services has a vacancy located in the Network Communications Services Section, Req. 221774. The Office of Technology Services (OTS) aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within the Executive Branch Departments. This mid‑to‑advanced level engineer position serves within OTS – Network Communication Services (NCS) – Core and Data Center (CDC) Network Operations.

The incumbent performs professional network engineering duties in support of the design, implementation, operation, and maintenance of enterprise network infrastructure and associated systems.

This role bridges network engineering and supporting infrastructure functions, focusing on network operations, system visibility, automation, and infrastructure support in addition to traditional Layer 1–4 network operations. Primary responsibilities include support and enhancement of network management, visibility, and automation systems; support of network‑supporting infrastructure and platforms; development and maintenance of operational procedures, standard workflows, and automation processes; and ensuring the reliability and effectiveness of tools used to manage and support the statewide network environment.

The position routinely coordinates with network engineers and architects, incident response teams, systems teams, vendors, and other stakeholders to ensure network reliability, operational awareness, and effective support across OTS’s complex multi‑agency infrastructure.

• Five years of experience in information technology or administrative services;
• Six years of full‑time work experience in any field plus three years of experience in information technology or administrative services;
• An associate’s degree in information technology plus three years of experience in information technology or administrative services;
• A bachelor’s degree plus three years of experience in information technology or administrative services;
• A bachelor’s degree with twenty‑four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus two years of experience in information technology or administrative services;
• A master’s degree plus two years of experience in information technology or administrative services.

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience toward the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

• Serve as the lead administrator and subject matter expert for enterprise network management, visibility, monitoring, and automation platforms.
• Design, implement, configure, and maintain network management systems, integrations, and platform environments supporting enterprise operations.
• Develop automation workflows, data collection processes, and advanced platform capabilities that improve operational efficiency and reduce manual effort.
• Maintain standards for telemetry, monitoring coverage, alerting accuracy, and data integrity to ensure effective network visibility and troubleshooting.
• Collaborate with engineering and operations teams to enhance platform performance, improve network health insights, and support enterprise operational standards.
• Manage platform lifecycle, performance, availability, documentation, and adoption standards across teams.

• Support deployment, configuration, maintenance, upgrades, and lifecycle management of network services infrastructure platforms, controllers, and virtual appliances.
• Monitor system health, performance, reliability, and capacity for…