Technical Account Manager

Overview

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. Wiz is a fast-growing startup on a mission to help organizations secure cloud environments that will accelerate their businesses.

We work with hundreds of customers, including a substantial portion of the Fortune 100, who rely on Wiz to scan and secure large-scale data. You will have the freedom to think creatively, contribute to our growth, and help secure cloud environments that enable customers to move faster.

As a Technical Account Manager (TAM), you will be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. You will provide both strategic and technical guidance to customers throughout the Wiz journey, from onboarding to operationalization through to a successful renewal and expansion.

Technical expertise and strong customer-facing skills are essential to address customer needs. You will bridge between customers and the broader Wiz team, coordinating with Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience.

• Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey
  • Confidently navigate customers through deployment, configuration, and operationalization of Wiz using best practices and cloud-security domain expertise
  • Serve as the primary technical contact for your book of customers, addressing technical questions and issues via email, meetings, Slack, and support tickets
  • Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
  • Stay abreast of and enabled on new Wiz features and functionality
• Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and deriving value from Wiz
• Help customers develop success plans with measurable goals aligned to organizational security and compliance objectives
• Act proactively to guide customers toward full adoption and value, addressing Cloud, Code, and Runtime security risk
• Use your knowledge of the Wiz platform to accelerate customer success and value realization
• Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders
• Help unblock adoption by coordinating with internal and external parties to resolve people, process, and technology issues
• Track and report progress and results to Wiz and customer stakeholders in executive-friendly communications and QBRs
• Advocate for your Customers – Understand, document, and represent customer needs to internal Wiz stakeholders
  • Capture feature requests and adoption blockers and liaise with Product and Engineering to determine priority and alternatives
• Manage your book of business and support revenue objectives – Manage a book of up to 15 customers, identifying expansion opportunities and supporting renewals in partnership with sales and renewals teams
• Drive toward utilization/adoption targets for your book of business
• Identify, document, and act on risks (e.g., satisfaction, churn, renewal, tenant health) in customer engagements
• Develop and cultivate relationships with key customer contacts to understand sentiment and advance Wiz objectives
• Help build and scale a world-class TAM organization – Assist in driving improvements in Wiz’s TAM motion and impact across GTM teams
  • Develop documentation, mentor associate TAMs, and grow areas of technical subject-matter expertise
  • Partner cross-functionally with internal teams to improve processes

• Overall
• 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
• For example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, and Architect
• B.S. in Computer Science, Engineering, or a similar field, or equivalent experience
• Ability to navigate evolving responsibilities while contributing to the refinement of the TAM motion

• Strong understanding of cloud services and architecture of at least one CSP…