Principal Consultant; D365 Sales – Healthcare Payer

Principal Consultant / Solution Architect (D365 Sales – Healthcare Payer)

Location:

Baton Rouge, Louisiana (Onsite)

Type of Hire:
Contract

• Strategic Advisory: Lead business process transformation workshops to define the "To-Be" state for Payer sales organizations. Translate complex Payer business models (Individual, Group, Medicare/Medicaid) into D365 functional designs.
• Solution Architecture: Oversee the architectural integrity of the D365 Sales implementation, including complex integrations with legacy Claim Processing Systems (e.g., Facets, QNXT), Provider Data Management, and Enrollment engines.
• Regulatory & Compliance Oversight: Ensure all digital solutions adhere to HIPAA, HITECH, and CMS regulations. Define data residency and security protocols within the Dataverse to protect PHI/PII.
• Thought Leadership: Represent the organization as a subject matter expert in Healthcare CRM, contributing to white papers, industry conferences, and Microsoft’s inner-circle advisory boards.
• Executive Presence:
  Ability to challenge and influence C-level executives (CIO, CMO, COO) on digital strategy.

• Payer Value Chain: Deep knowledge of the Health Insurance lifecycle:
  Prospect-to-Card conversion, Broker/Agency Management, Group Sales/Underwriting support, and Renewal management.
• Healthcare IT Ecosystem: Strong understanding of Interoperability standards (
  HL7, FHIR
  ) and how CRM integrates with Electronic Health Records (EHR) and Payer Core Administrative Processing Systems (CAPS).
• Regulatory Knowledge: Expert-level understanding of ACA (Affordable Care Act) requirements, Medicare Advantage sales cycles, and state-specific Medicaid compliance.

• 15+ Years in Microsoft Dynamics: A career spanning the evolution of Dynamics (from 4.0/2011 to modern D365 Cloud).
• Functional Mastery: Advanced configuration of D365 Sales, Power Automate, and Power Pages. Expertise in the Microsoft Cloud for Healthcare is highly preferred.
• Defect & Quality Management: Proven track record in "Straighten Defection" (Zero-defect delivery) through rigorous UAT, automated testing strategies, and robust Dev Ops pipelines.
• Data Strategy: Expertise in complex data migration from legacy CRM/Mainframe systems to D365, ensuring data integrity and historical continuity for member records.

• Project Portfolio: Must have led at least 3–4 full-lifecycle D365 implementations for Top-50 US Health Plans or Global Payers.
• Education: Bachelor’s degree in healthcare administration, CS, or MBA.
• Certifications: Microsoft Certified:
  Dynamics 365 Sales Functional Consultant Associate and Power Platform Solution Architect Expert.

Director

Contract

Engineering, Management, and Project Management

IT Services and IT Consulting