Technical Support Specialist

Technical Support Specialist Job no: 495585 | Closes: | Work Type:
Staff Full-Time | Locations:
Baton Rouge, LA | Categories:
Data & Development, Information Technology.

Baton Rouge Community College (BRCC) – Baton Rouge, Louisiana.

Delivering Reliable Technology Solutions, Fostering Innovation, and Advancing Institutional Excellence.

This position differs from higher-level Technical Support classifications by performing software, network, desktop support, and audio‑visual support duties that are limited in scope and complexity. While the position requires general technical and programming knowledge, it does not involve the advanced systems administration, network architecture, database management, or specialized programming responsibilities associated with higher-level technical support positions. The position is further distinguished by formal training in systems software, network technologies, or database programming.

• 40% Systems Software:
  • Performs assigned tasks of increasing complexity in the installation and maintenance of system software packages.
  • Codes, compiles, tests, debugs, modifies, and documents new or existing in‑house software utilities.
• 35% Network Support:
  • Installs and provides day‑to‑day end user support of the local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems.
  • Researches, tests and documents network (LAN/WAN/Enterprise) operating systems, application software products, and associated peripheral hardware.
  • Compiles and maintains documentation of hardware and software configurations.
  • Installs software and hardware in order to manage, monitor and otherwise support an extensive computer systems network.
  • Assists in implementing a communications system connecting the various components of an enterprise network.
  • Assists in monitoring performance and efficiency of an enterprise network.
• 20% Classroom Technology & AV Troubleshooting and Support:
  • Classroom Technology troubleshooting and repair (i.e. Switchers, Projectors and DVD/VCR).
• 5% Other duties as assigned.

• Associate degree or 2 years of information technology or audio‑visual experience.

• 2 years of Information Technology experience.

• Experience or training in information technology or electronic technician work will substitute for the required college training on the basis of twelve months of experience/training for two years of college.
• An associate degree in computer science will substitute for the baccalaureate degree.
• A baccalaureate degree with twenty‑four semester hours in computer science, management information systems (MIS), quantitative business analysis–computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.
• A master’s degree in the above fields will substitute for one year of the required experience.
• Specialized degrees will substitute for a maximum of one year of the required experience.

Note:

Any college coursework or degree used to meet qualification requirements must be earned from an institution accredited by one of the following regional accrediting organizations: the Middle States Commission on Higher Education (MSCHE), the New England Commission of Higher Education (NECHE), the Higher Learning Commission (HLC), the Northwest Commission on Colleges and Universities (NWCCU), the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), or the WASC Senior College and University Commission (WSCUC).

• Regular working hours are set at 8:00 a.m. until 5:00 p.m., Monday through Friday. Work hours may be changed to four (4), ten‑hour days (Monday - Thursday) during summer months or otherwise as determined appropriate by the Chancellor.
• Must also be available to work holidays, irregular hours, and on‑call as needed.
• Communicate clearly and tactfully on the telephone, in person or a classroom.
• Must be proficient with the operation of all IT related…