IT Technical Support Analyst

Job Opportunity

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Looking for an opportunity to utilize your exceptional skills, challenge yourself, and make a high impact in the workplace? Join our team and play a vital role in supporting the daily operations of the Disability Determinations Services (DDS). In this position you'll serve as Network Administrator and Systems Support for the Local Area Network (LAN) housed in the Disability Determinations Area Office to provide continual technical support.

Here, you'll enjoy displaying and expanding your knowledge and skill in a myriad of ways that significantly help DDS continue to provide quality service to the community. Come be a part!

An ideal candidate should possess the following competencies:

• Adapting to Change
• Building and Supporting Teams
• Communicating Effectively
• Demonstrating Initiative
• Displaying Expertise
• Displaying Professionalism
• Following Policies and Procedures
• Learning Actively
• Leveraging Technology
• Solving Problems

Minimum Qualifications:

Three years of experience in information technology; OR Six years of full-time work experience in any field plus one year of experience in information technology; OR An associate's degree in information technology plus one year of experience in information technology; OR A bachelor's degree plus one year of experience in information technology. A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Duties:

• Monitor and provide support with various system servers, printers, and hardware
• Install and utilize system tools as they become available for tracking and support of system activity
• Coordinate and communicate with SSA, LDH, and HP support as needed
• Set up and configure all DDS equipment and networks
• Provide troubleshooting of hardware problems and provide analysis of findings to management
• Initiate and coordinate replacement of obsolete equipment and disposal of network components
• Design and support of special database, spreadsheets, and templates as needed
• Maintain a current inventory database of all equipment, users, and network cabling
• Complete oversight of new hire, termination, and user change IT activities by ensuring all equipment and clearances are received, and all steps have been taken

Position-Specific Details:

Location:

Disability Determination Services / State Office / East Baton Rouge Parish

Appointment Type:
This position may be filled as a Probationary appointment.

Cost Center:

Position Number(s): ,

Career Progression:
This position may be filled as an IT Technical Support Analyst 1, 2, or 3 determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.

Individuals selected for positions with the Disability Determination Service (DDS) will go through a complete federal background investigation. A suitability determination by the Social Security Administration is necessary to determine whether an employee can be issued credentials in order to have access to Social Security Administration's (SSA's) systems, data, information, and/or premises. Your conditional job offer and access to Social Security Administration's (SSA's) systems, data, information, and/or premises are contingent upon you passing the SSA suitability process.

* Note:

This covers the preliminary screening (pre-screen) and the final background adjudication stage of the suitability process.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For information on how to check your application…