Specialist - Strategy and Transformation-Customer

Position: Package Specialist 2026- Strategy and Transformation-Customer
** Introduction*
* IBM Consulting Future Now Centers (FNCs) are high-delivery, team-based environments where professionals work onsite to deliver real business solutions for clients.

At FNC, associates collaborate closely with experienced practitioners to support enterprise systems that drive core business operations, including finance, supply chain, procurement, and human resources. Our delivery model emphasizes learning through real-world experience, structured training, mentorship, and teamwork.

This role is ideal for individuals who enjoy problem-solving, learning quickly, and working in an in-person, collaborative delivery environment.

** Your role and responsibilities*
* The Associate Package Specialist is an entry-level role focused on supporting the implementation, configuration, and production support of enterprise resource planning (ERP) and business application solutions.

This role is ideal for individuals interested in how businesses operate and how systems enable those operations, not just how technology is built.

You will help connect business needs to system solutions, supporting operational areas such as finance, accounting, supply chain, procurement, and HR processes.

As an Associate Package Specialist, you will:

· Support ERP implementations across key phases: requirements, configuration, testing, and deployment

· Assist in aligning system functionality with business processes (finance, accounting, supply chain, HR, etc.)

· Participate in business requirement gathering and documentation

· Support system configuration and data validation activities

· Assist with testing (UAT) and issue resolution

· Help maintain and support live production systems

· Collaborate with cross-functional teams to improve operational workflows

· Support production environments by helping analyze issues and contribute to resolution efforts

· Support packaged application implementations across phases such as requirements gathering, configuration, testing, deployment, and production support

· Build consulting, business process, and packaged application expertise through structured training, mentorship, and hands-on delivery experience.

** Required technical and professional expertise*
* Core Foundations

· Document and analyze business processes and requirements

· Support configuration of ERP systems based on business needs

· Strong analytical and problem-solving skills, with the ability to approach complex tasks using structured, logical thinking

· Assist with data validation, reporting, and system testing

· Help troubleshoot system or process issues in production environments

· Support training and onboarding of end users

· Work closely with functional leads and project teams

· Comfortable working onsite in a collaborative, team-based environment

Business & Delivery Skills

· Ability to translate business or functional requirements into system configurations and solutions, with guidance from senior team members

· Clear written and verbal communication skills to support collaboration with technical and non-technical stakeholders

· Strong willingness to learn, accept feedback, and continuously improve

Preferred Skills (Nice-to-Haves):

· Experience working on system implementations or configuration projects

· Exposure to packaged applications (e.g., ERP, HCM, CRM, or similar systems)

o SAP (S/4

HANA, SD, MM, FI)

o Workday

o Oracle

o Salesforce

o Service Now

· Understanding of:

o Financial processes (GL, AP, AR)

o Supply chain operations (procurement, inventory, logistics)

o Business Administration

· Internship or coursework related to business operations or systems

· Experience with Excel, reporting, or data analysis

· Familiarity with data migration concepts or integration workflows

· Experience working in Agile or structured project delivery environments

· Experience collaborating with others on team-based projects

** Preferred technical and professional experience*
* An Associate Package Specialist aligned to Workday Core HCM and Compensation supports the implementation and ongoing support of Workday solutions as part of a delivery team. In this role, associates assist with activities such as requirements gathering, system configuration, testing,…