IT Technical Support Analyst

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Looking for an opportunity to utilize your exceptional skills, challenge yourself, and make a high impact in the workplace? Join our team and play a vital role in supporting the daily operations of the Disability Determinations Services (DDS). In this position you’ll serve as Network Administrator and Systems Support for the Local Area Network (LAN) housed in the Disability Determinations Area Office providing continual technical support.

Here, you’ll enjoy displaying and expanding your knowledge and skill in a myriad of ways that significantly help DDS continue to provide quality service to the community.

• Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.
• Building and Supporting Teams: The ability to combine one's actions and efforts with others to work toward achieving a common goal.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.
• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.
• Leveraging Technology: The ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness.
• Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

• Three years of experience in information technology; or
• Six years of full-time work experience in any field plus one year of experience in information technology; or
• An associate's degree in information technology plus one year of experience in information technology; or
• A bachelor’s degree plus one year of experience in information technology; or
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.
• Experience substitution:
  Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• Note:
  
  A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

• Monitor and provide support with various system servers, printers, and hardware.
• Install and utilize system tools as they become available for tracking and support of system activity.
• Coordinate and communicate with SSA, LDH, and HP support as needed.
• Set up and configure all DDS equipment and networks.
• Provide troubleshooting of hardware problems and provide analysis of findings to management.
• Initiate and coordinate replacement of obsolete equipment and disposal of network components.
• Design and support specialized databases, spreadsheets, and templates as needed.
• Maintain a current inventory database of all equipment, users, and network cabling.
• Complete oversight…