Voice Service Modernizations -Suport project Manager

Voice Service Modernizations - Support Project Manager

Baton Rouge, United States | Posted on 06/26/2026

• Actual
  
  Job Title:
  
  Voice Service Modernizations
• Job Type: FT Contract
• Contract duration: 1 year
• Date Opened: 06/26/2026
• Target Date: 07/10/2026
• State/Province:
  Louisiana
• Country:
  United States
• Number of Positions: 1

The Office of Technology Services (OTS) was established as a means of recognizing cost savings through the consolidation of State IT assets and resources. The creation of OTS consolidated a wide variety of existing hardware platforms, operating systems, database management systems, networks, third party software, and custom applications. OTS leads the State’s technology procurement process to standardize technology throughout the organization, seek efficiencies in operations, maintenance, and scalability of new products introduced to the OTS suite of services which can eventually be offered to all in-scope agencies.

• Lead the project lifecycle for the AT&T Legacy Services Conversion Project (Copper‑to‑Cloud initiative), migrating approximately 13,000 statewide copper wire services to VoIP or LTE solutions.
• Provide oversight and resolution for AT&T ordering and provisioning issues.
• Support the management and monitoring of existing/new NCS network and voice ITB, RFP, RFR, RFI contracts to ensure state government and operational compliance.

• Provide technical and administrative support to ensure the AT&T Legacy Services Conversion Project (C2C) milestones are met statewide.
• Conduct comprehensive network and voice service and billing audits to ensure accuracy.
• Develop and deliver training to new and existing NCS staff on communications billing audit procedures and compliance standards.
• Lead and train NCS staff on complex, specialty VoIP service implementations, including HELD protocol migrations to modernize emergency location services.

• Minimum of 15 years’ experience with telecommunications technologies.
• Advanced understanding of telecom vendors, available services, and project management workflows.
• Extensive knowledge of Centrex and other AT&T service offerings, including infrastructure, features and billing processes.
• Direct experience delivering telecommunications services to State governments with an in‑depth understanding of their unique network/telecom needs.
• Experience leading financial and billing audits, focusing on reconciling invoices, identifying billing errors, and quantifying cost savings.
• Extensive VoIP service implementation experience, including knowledge of network infrastructure requirements.
• Expertise in the development, structuring, and actively monitoring complex network and telecom contracts.
• In‑depth knowledge of E911 regulations, best practices, and technologies, including network foundations.

Resources must reside within the Baton Rouge Metropolitan Area to support possible on‑site needs.