Support Services Project Manager​/Specialist

Support Services Project Manager/Specialist

Voice Service Modernization

This position will focus on large-scale infrastructure transitions and vendor management:

• Lead the project lifecycle for the AT&T Legacy Services Conversion Project (aka Copperto-Cloud (C2C) initiative), migrating approximately 13,000 statewide copper wire services to VoIP or LTE solutions.
• Provide oversight and resolution for AT&T ordering and provisioning issues.
• Support the management and monitoring of existing/new Company network and voice ITB, RFP, RFR, RFI contracts to ensure state government and operational compliance.

Skill set info - MANDATORY:
Minimum of 15 years' experience with telecommunications technologies. Advanced understanding of telecom vendors, available services, and project management workflows. Extensive knowledge of Centrex, and other AT&T service offerings, including infrastructure, features and billing processes. Direct experience delivering telecommunications services to State governments with an in-depth understanding of their unique network/telecom needs. Experience leading financial and billing audits, with a focus on reconciling invoices, identifying billing errors, and quantifying cost savings.

Extensive VoIP service implementation experience, including knowledge of network infrastructure requirements. Expertise in the development, structuring, and actively monitoring complex network and telecom contracts. Resources must reside within the Baton Rouge Metropolitan Area to support possible onsite needs.

Education
- Not Specified

Certifications (if required) - Not Specified

Work Hours - 7:00 AM CT to 6:00 PM CT.

Work authorization required - US Citizen Only

Relocation is accepted
- No

Location
- The opportunity is primarily remote; however, when requested by the department, the candidate must be available to come onsite. The number of onsite days is not predetermined and will be on an as-needed, on-call basis.