IT Technical Support Analyst
Listed on 2026-07-13
-
IT/Tech
Systems Administrator, IT Support
About This Job
Mission Statement:
The mission of the Louisiana Professional Engineering and Land Surveying Board (LAPELS) is to safeguard life, health, and property and to promote the public welfare of the citizens of Louisiana.
About This Position
The IT Technical Support Analyst must demonstrate the highest standards of integrity, ethics, professionalism, and confidentiality while supporting the mission of LAPELS and safeguarding sensitive licensure, disciplinary, and agency information. The position requires adaptability and flexibility to effectively support an evolving regulatory environment, including changes in board membership, agency staff, technology platforms, and business processes. The successful candidate will work effectively as part of a collaborative IT team, build positive relationships with non‑technical staff, and promote user adoption of technology solutions.
Strong communication and customer service skills are essential when interacting with board members, applicants, licensees, staff and the public. The position requires the ability to coordinate multiple projects, collaborate with software developers and vendors, troubleshoot technical issues, and provide training on new systems, processes, and technology updates.
Minimum Qualifications
- Three years of experience in information technology; OR
- Six years of full‑time work experience in any field plus one year of experience in information technology; OR
- An associate's degree in information technology plus one year of experience in information technology; OR
- A bachelor's degree plus one year of experience in information technology.
- A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.
Experience Substitution
For every 30 semester hours earned from an accredited college or university, one year of experience toward the six‑year requirement is credited. The maximum substitution allowed is 120 semester hours, which corresponds to a maximum of four years of experience.
Job Duties
The LAPELS Board oversees the licensure and disciplinary processes for individuals applying for or renewing Professional Engineer (PE) and/or Professional Land Surveyor (PLS) licenses. The Board is supported by a small staff that manages day‑to‑day operations. The IT Technical Support Analyst reports directly to the LAPELS IT Director.
- Provide on‑site technical support services with 24‑hour availability to the Board, staff, licensees, and public. Always assess the IT environment and recommend improvements (hardware, software) when necessary.
- Support on‑site application systems, including Laserfiche, LOLA, CAVU, and other custom applications, covering development, testing, and production sites. Provide application testing and staff training.
- Generate or update custom queries in T‑SQL as needed for regular and periodic reports, and in conjunction with email blasts, Laserfiche workflow, and Zoom webinar data import/reconciliation.
- Manage the Microsoft 365 Business Premium account for all users, including Office applications, Entra, Intune, and Defender.
Position‑Specific Details
- Appointment Type:
Probationary - Career Progression:
Participates in a Career Progression Group. - Compensation:
Salary will be determined based on qualifications and experience.
Benefits
- Competitive pay, various leave options, and professional development programs.
- State‑wide benefits provided by the Louisiana State Government.
Contact Information
Delphia Duncan / Donna Sentell, DOTD/LAPELS
225‑925‑6291
/
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).