IT Coordinator - Raising Cane's River Center

Essential Duties and Responsibilities

• IT Systems Coordination
  • Coordinate and provide technical support for facility IT systems, including computers, servers, network infrastructure, Wi‑Fi, and phone systems.
  • Work with all vendors and internal departments to resolve network or software issues, perform system updates, and maintain cybersecurity protocols.
  • Set up and maintain data and phone connections for offices and events, including Wi‑Fi deployment for clients and guests.
  • Maintain accurate inventory of all IT and telecommunications equipment; assist with ordering, repairs, and asset tracking.
• Event Technology & Technical Services
  • Assist in the setup, operation, and teardown of client‑provided or in‑house audio, video, lighting, and rigging systems.
  • Support event production teams by ensuring technology needs (AV, connectivity, lighting control, and communications) are met efficiently.
  • Maintain, test, and perform preventive maintenance on lighting, sound, video, rigging, and digital signage systems.
  • Serve as liaison for lighting control systems and coordinate service or repairs with third‑party vendors.
• Systems Administration & Support
  • Install, configure, and troubleshoot computer hardware and software applications.
  • Manage user access and permissions as directed by facility leadership.
  • Coordinate telephone and data service providers to align external services with internal requirements.
  • Provide user training and assist employees with MS Office applications and standard office technology.
• Documentation & Communication
  • Document IT procedures, configurations, and event‑related setups.
  • Communicate effectively with staff, vendors, and clients to ensure technical readiness for events.
  • Assist with developing and implementing technology policies and procedures for the facility.
• Other Duties
  • Respond to routine, precautionary, and emergency alarms from building automation and life safety systems.
  • Maintain an effective working relationship with clients, employees, exhibitors, and patrons.
  • Perform other related duties as assigned.

• Strong technical knowledge of computer systems, networking, and AV equipment.
• Proficiency in Microsoft Windows, Office Suite, and basic networking concepts (IP addressing, cabling, routers, switches).
• Working knowledge of lighting, sound, and video systems used in live events.
• Excellent troubleshooting, organization, and multitasking skills.
• Ability to read and interpret technical documents, blueprints, and schematics.
• Strong interpersonal and communication skills; capable of working under pressure and within deadlines.
• Ability to work independently while maintaining close coordination with operations and event staff.

• High school diploma or GED required;
  Associate’s degree or certification in Information Technology, Computer Networking, or related field preferred.
• Minimum two (2) years of related IT support or technical operations experience, preferably in an entertainment, convention, or event facility environment.

• Ability to lift and move up to 50 pounds.
• Frequent standing, walking, bending, stooping, and use of hands and arms.
• Ability to work flexible hours including nights, weekends, and holidays as required by event schedules.

• Fast‑paced event facility environment with exposure to varying noise levels, lighting conditions, and heights during setup or maintenance.
• Must be available for on‑call IT or event support during major functions.

ASM Global is an Equal Opportunity/Affirmative Action Employer. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. VEVRAA Federal Contractor.