IT Technical Support Analyst

Mission Statement

The mission of the Louisiana Professional Engineering and Land Surveying Board (LAPELS) is to safeguard life, health, and property and to promote the public welfare of the citizens of Louisiana. The Board accomplishes this by licensing and regulating individuals and firms that offer or provide engineering and land surveying services in the state.

The IT Technical Support Analyst must demonstrate the highest standards of integrity, ethics, professionalism, and confidentiality while supporting the mission of LAPELS and safeguarding sensitive licensure, disciplinary, and agency information. The position requires adaptability and flexibility to effectively support an evolving regulatory environment, including changes in board membership, agency staff, technology platforms, and business processes.

The successful candidate must work effectively as part of a collaborative IT team while building positive relationships with non-technical staff and promoting user adoption of technology solutions. Strong communication and customer service skills are essential when interacting with board members, applicants, licensees, staff and the public.

The position requires the ability to coordinate multiple projects, collaborate with software developers and vendors, troubleshoot technical issues, and provide training and guidance on new systems, processes, and technology updates.

• Three years of experience in information technology.
• Six years of full-time work experience in any field plus one year of experience in information technology.
• An associate's degree in information technology plus one year of experience in information technology.
• A bachelor's degree plus one year of experience in information technology.
• A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.

• Provide on‑site technical support services with 24‑hour availability to the LAPELS Board, staff, licensees, and public; assess the IT environment and recommend improvements (hardware, software).
• Provide support of on‑site application systems, including Laserfiche, LOLA, CAVU, and other custom applications; develop, test, and production sites; conduct application testing and staff training.
• Generate or update custom queries in T‑SQL as needed for regular and periodic reports, and in conjunction with email blasts, Laserfiche Workflow, and Zoom webinar data import/reconciliation.
• Manage Microsoft 365 Business Premium accounts for all users, including Office applications, Entra, Intune, and Defender.

• Appointment Type:
  Probational
• Career Progression:
  This position participates in a Career Progression Group.
• Compensation:
  The salary offered will be determined based on qualifications and experience.