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Escalation Support Analyst II
Job in
Baton Rouge, East Baton Rouge Parish, Louisiana, 70873, USA
Listed on 2026-07-20
Listing for:
Exigo Technology Services, LLC
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Exigo Technology Services, LLC in Baton Rouge seeks an experienced Support Analyst II to join our managed services team. You will provide intermediate technical support, assist front-line analysts, and collaborate with client IT contacts to diagnose, troubleshoot, and resolve issues across Microsoft 365, endpoints, and common business apps.
The role emphasizes customer-focused problem-solving, ownership of tickets through resolution, and coordinating escalation with Tier 2/3 and vendors.
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