Senior IT Support Specialist

Overview

Senior IT Support Specialist supports and maintains organizational computer systems, desktops, and peripherals. This role involves installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. Troubleshoot issues in person, by telephone, or via work orders in a timely, accurate manner, and provide direct end-user assistance. This position supports our Louisiana locations in Baton Rouge, Lafayette, and Lake Charles.

• First-Line Support:
  Act as the initial point of contact for employee computer and system concerns.
• Troubleshooting & Diagnosis:
  Resolve issues with supported computer hardware, software, and operating systems.
• Deployment & Maintenance:
  Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, network hardware, printers, scanners, presentation equipment, and software.
• Collaboration:
  
  Partner with IT leadership to maintain an efficient desktop computing environment and support new technology projects.
• Network Software Administration:
  Troubleshoot and resolve issues with end-user workstation network software.
• On-Call Support:
  Respond to incoming calls, pages, and tickets regarding technical issues.
• Vendor Liaison:
  Coordinate and work with third-party support and hardware vendors.

• Education:
  
  Bachelor’s degree in an IT field, or equivalent professional experience.
• Experience:
  
  Minimum of 5 years of work experience in an IT support or related field.
• Hands‑on experience with hardware troubleshooting and equipment support.
• Technical Knowledge:
  Strong knowledge of PC and desktop hardware, including internal components, familiarity with current network protocols, operating systems, and technical standards. Ability to read and understand technical manuals, procedural documentation, and OEM guidelines.

• Travel:
  Willingness to travel up to 70% of the time to support the Baton Rouge, Lafayette, and Lake Charles locations.
• Background:
  Must pass a background check and obtain a state medical marijuana badge (if applicable).
• Communication:
  Ability to communicate with team members effectively and professionally.
• Work Ethic:
  Strong customer service focus, self‑motivated, organized, and highly focused.
• Flexibility:
  Available to work weekends and holidays as needed; able to perform under pressure in a fast‑paced environment.
• Transport:
  Reliable transportation and a valid driver’s license.