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IT Service Desk Manager: Lead, Optimize & Develop
Job in
Baton Rouge, East Baton Rouge Parish, Louisiana, 70873, USA
Listed on 2026-07-25
Listing for:
Blue Cross and Blue Shield of Louisiana Inc.
Full Time
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
IT Project Manager, IT Support
Job Description & How to Apply Below
Blue Cross and Blue Shield of Louisiana is seeking an IT Service Delivery Manager to lead the IT Support Representatives team responsible for first- and second-level support for multi-divisional applications. You will hire, train, and evaluate staff, manage workloads to meet service levels, and drive improvements.
The role requires coordinating with IT managers, vendors, and client management to ensure reliable IT services. Residency in Louisiana is preferred, with a standard 7:00 a.m.–4:00 p.m.
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