Senior IT Operations Center Engineer

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us.

Residency in or relocation to Louisiana is preferred for all positions.

POSITION PURPOSE

The Senior IT Operations Center Engineer plans, installs, monitors and maintains the integrity, security, availability, reliability and performance of primary and auxiliary technical architecture for corporate computerized systems as related to infrastructure software/hardware; provides an extended level of technical support and timely assistance to clients of computerized systems; evaluates, tests, and recommends new computerized system products. Responsible for the design, configuration, and operation of the monitoring platforms, batch jobs systems, and file transfer systems.

Responsible for ongoing infrastructure and process improvements, including the application of industry best practices monitoring, batch, and file transfers. Accountable for complying with all laws and regulations that are associated with duties and responsibilities Accountable for complying with all laws and regulations associated with duties and responsibilities

NATURE AND SCOPE

• This role does not manage people
• This role reports to this job: MANAGER, IT OPERATIONS CENTER
• Necessary Contacts:
  
  INSIDE RELATIONSHIPS:
  
  Presents and recommends priorities, hardware, systems, design changes and technical alternatives to users and management.
  
  Provides technical advice to management and frequently participates as technical advisor and consultant in management decisions.
  
  Recognized as an authority inside own organization.
  
  Must be able to understand the requirements of multiple departments, identify and negotiate trade-offs to gain management agreement with proposed recommendations.
  
  Must have ability to identify and effectively present the advantages of systems/storage alternatives.
  
  Works with counterparts in development areas to recommend and negotiate approaches, problem resolution and/or changes.
  
  OUTSIDE RELATIONSHIPS:
  
  Occasional attendance at technical conferences.
  
  Occasional interaction with product vendors.
  
  Participates in vendor negotiations and meetings

• Bachelor's in Computer Science or related field required. Four years related experience in a hosting environment, data center, help desk, NOC or comparable environment to include at least one year experience troubleshooting networks and/or servers can be used In lieu of a degree

• 5 years years of related work experience, with a background in one or more of the following areas of specialty as specified:
  
  Linux operating system software (Red Hat Linux preferred)
  SAN/NAS infrastructure (Pure storage or Isilon preferred)
  Backup systems (Avamar/Data domain preferred)
  Virtual Infrastructure (VMware preferred)
  Research and development application and system software
  
  Network/server/telecommunications systems software
  
  Has used current system software management technology and tools.
  
  Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.
  
  Cloud experience, preferably in AWS.
  
  Experience with monitoring systems and automation software (e.g., Solarwinds, SCOM, Control-M, Systrack, Puppet, cfengine, Chef).scripting skills (e.g., shell scripts, Perl, Ruby, and Python)
  
  Experience with secure file transfer systems (e. g., Message Way, Connect Direct)
  Networking knowledge (OSI network layers, TCP/IP).Basic communication skills to coordinate internal education, interaction with internal areas concerning problem status.
• Requires knowledge of computing systems and development process, which includes data processing equipment, programming languages, programming and analysis techniques, operating systems, test and data management.
  
  Requires knowledge of storage/backup systems.
  
  Must have demonstrated ability to analyze and solve logical problems such as may be found in mathematics, statistics, etc.

• DECISION MAKING:
  
  With minimal direction, designs, defines, and installs system components of a major system or subsystem.
  
  Develo…