It Statewide Associate Engineer ; Ots​/Dco

Job Title

High-Level Technical Support Position

This is a high-level technical support position requiring the ability to provide technical leadership in the implementation and management of complex messaging and directory services systems. The incumbent will possess advanced, specialized skills in messaging and/or directory services related products. The nature of the work is highly complex and requires a deep understanding of people, processes and technology within the context of a large enterprise and government environment.

The incumbent is required to have in-depth planning, design and analysis skills. The incumbent may be required to coordinate and serve as liaison with multiple vendors for in-house and outsourced messaging or directory services related initiatives.

The Division of Administration is the state government's management arm and the hub of its financial operations. Division offices perform a wide variety of activities including overseeing the state's capital construction program, providing state and federal grants for community development, developing the state budget, providing technology services, giving agencies guidance in the state purchasing and contracting process as they seek goods and services, and administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes.

Two years of experience in information technology; OR Six years of full-time work experience in any field; OR An associate's degree in information technology; OR A bachelor's degree. EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any area. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any area.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Duties:

• Assumes lead responsibility for the day-to-day administration and maintenance of messaging and/or directory services for multiple state agencies supported by the Office of Technology Services (OTS).
• Coordinates the installation, maintenance and modification of vendor-supplied software for messaging or directory services related products, which is critical to business functions and may require after-hours scheduling due to extensive availability requirements.
• Recommends and implements standards, policies, and procedures related to messaging and/or directory services for an enterprise messaging system and directory service.
• Consults regularly with vendors concerning software and/or hardware problems, resolutions and system performance.
• Advises and consults with end-users, administrators, technical support personnel and consultants, designing and providing documentation, instruction, problem analysis and education pertaining to specific and highly complex areas of software performance.
• Assists in the consolidation of all messaging and/or directory service environments within the scope of the State IT consolidation effort. Provides problem analysis and specialized technical expertise to end-users, administrator, technical support personnel and management consultants. Mentors lower level team members. Facilitates knowledge transfer and training.
• Identifies and analyzes current and future needs and requirements in the area of messaging and/or directory services for the Division of Administration and other departments supported by OTS staff. Reviews software products and interfaces with vendors as needed. Monitors and updates procedures, documentation, and change management logs in accordance with OTS guidelines.
• Provides problem determination for incident reports by the user community for the various departments pertaining to messaging and/or directory services. This includes hardware and software problems in the messaging or directory services environment and/or related systems. Follows up with users when necessary.
• Advises and consults with management at multiple state agencies on acquisitions, capacity planning, problem diagnosis, technology advancements and trends. Studies and reviews technical documents, literature and trade publications in the field of Information Technology and Management.
• Performs all other tasks, special projects, analysis, studies and plans as directed.

Position-Specific Details:

Appointment Type:
This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee.

Career Progression:
This position may be filled as an IT Statewide Associate Engineer 1, 2,3 or 4, depending on the level of experience of the selected applicant.