IT Technical Support Analyst 1, 2 or 3 (Elections

The mission of the Secretary of State's office is to serve the public by meeting its legal responsibilities of collecting, securing and communicating information that enhances commerce, ensures the integrity of Louisiana's elections and preserves, presents and makes accessible government information essential to Louisiana's operations and its recorded history.

Come join the Elections Operations Technical Support Team and provide frontline IT support and rapid troubleshooting to election staff, ensuring all technical voting systems are operational and compliant.

• Three years of experience in information technology; OR
• Six years of full-time work experience in any field plus one year of experience in information technology; OR
• An associate's degree in information technology plus one year of experience in information technology; OR
• A bachelor’s degree plus one year of experience in information technology.
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

• Provide technical support for all elections statewide.

• Maintain multiple virtual network environments.

• Train and support end users on all software/hardware.

• Training and support in GIS.

• Monitor network attached devices.

• Maintain compliance of elections and voting laws.

• Technical support on Election days.

• Programming and testing for voting equipment.

Division: Elections - Hardware, Software, Auditing & Programming/ One (1) vacancy

Appointment Type: Probational or Promotional

Career Progression: This position may be filled as an IT Tech Support Analyst 1, 2 or 3.

Ashley Rathcke, HR Specialist

Secretary of State Nancy Landry

Human Resource Division

P. O. Box 94125

Baton Rouge, LA

ashley.rathcke.gov

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.