IT Supervisor

The Louisiana State Employees’ Retirement System (LASERS) is seeking an experienced IT professional to serve as its IT Technical Support Supervisor within the Information Technology Division. LASERS administers retirement and related benefits for more than 150,000 members and their families, guided by a mission to provide a sound retirement plan through prudent management and exceptional service. The systems this position protects and maintains are central to delivering on that promise.

Reporting within IT management, the IT Technical Support Supervisor oversees the network, server, and telephony infrastructure that keep LASERS running. The role blends hands-on systems administration with people leadership: the supervisor manages and develops a small technical team. Success in this role calls for deep technical expertise across enterprise networks, servers, and security tools; sound judgment in vendor selection and disaster-recovery planning;

and the leadership to coach a team, set clear goals, and hold work to a high standard. It is an opportunity to take ownership of mission-critical systems and do work that has a direct and lasting impact on the retirement security of Louisiana’s public servants.

Job Details:

• Location: LASERS is easily accessed near the I-10 / I-12 split on Essen Lane. The building is far from the downtown congestion, and the facility provides ample parking, on-site security, and a dedicated employee entrance.
• Benefits: LASERS offers a generous benefits package, including a defined benefit pension plan, health insurance, 10 plus paid holidays, rollover leave that does not expire, and a deferred compensation plan.

Experience and education requirements include combinations of information technology experience and degrees as detailed in the original listing. Experience substitution rules and note about certifications are part of the official job specifications process and are described in those materials.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

• Job Duties:
  • Serves as lead server administrator and senior technical specialist responsible for the design, implementation, security, and continuous operation of LASERS’ hybrid cloud environment, spanning on-premises server and storage infrastructure, Microsoft Azure, and Microsoft 365 cloud services.
  • Supervise an IT Technical Support Analyst 3 and an IT Technical Specialist 1.
  • A typical week would involve server, SAN, telephony, and switch implementation, monitoring, enhancement, and troubleshooting, as well as updates to the environment.

Position-Specific Details:

• Appointment Type:
  Probational.
• Work Schedule: 8 hours daily, Monday - Friday, choosing a schedule with a start time between 7:00 AM and 8:00 AM.
• Compensation:
  This position is eligible for premium pay of up to $2.00 per hour.

LASERS requires all new hires to serve a minimum of eighteen (18) months, not to exceed twenty-four (24) months, in probational status, including permanent state employees.