Learning Management System Administrator

• Build and manage curricula, courses, learning paths, and certifications within the LMS
• Assign learners to training, manage enrollments, and configure automation rules
• Maintain system data integrity, roles/permissions, and user hierarchies
• Set up and manage course evaluations, assessments, and completion tracking
• Publish and archive eLearning, instructor-led, and blended learning content
• Ensure SCORM/xAPI compatibility and troubleshoot upload or playback issues
• Coordinate with third-party content providers to integrate and maintain external content libraries
• Research and recommend new content vendors and tools
• Support contracts, renewals, and ongoing relationships with LMS vendors and partners
• Serve as the primary contact for LMS-related user and administrator inquiries
• Troubleshoot access, content, and technical issues, escalating to vendors as needed
• Provide support and training to internal stakeholders on LMS functionality and best practices
• Monitor system performance and recommend user-experience enhancements
• Generate and distribute learning reports and dashboards for compliance, completion, and usage metrics
• Analyze data trends and collaborate with the Manager, Learning and Training Development to guide training strategy and improve engagement

• Bachelor’s degree in Business, Education, Communication, Information Systems, or related field required, or relevant years of experience in lieu of degree
• 2+ years of experience administering a corporate LMS or similar system
• Experience interfacing with users and vendors
• Strong communication, troubleshooting, and organizational skills
• Strong attention to detail, data accuracy, and user experience
• Intermediate to advanced Excel skills for reporting and data analysis
• Strong troubleshooting and problem-solving skills
• Excellent organizational and communication skills
• Familiarity with UKG and Linked In Learning preferred
• Experience with survey tools preferred
• Experience supporting operational or field-based employee learning preferred
• Bilingual Spanish/English is a plus
• Approximately 5–10% travel; actual travel may vary based on business needs

Demonstrates expertise in Learning Management System (LMS) administration, including course management, data integrity, and user support. Proficient in data analysis and reporting, with strong communication and troubleshooting skills to enhance user experience and training effectiveness.

• LMS Administration
• Data Analysis
• Course Management
• User Support
• Communication Skills

• LMS Administration
• Data Analysis
• Course Management
• SCORM/xAPI Compatibility
• Excel Skills
• Troubleshooting
• Content Management
• Assessment Management
• User Experience Enhancement
• Vendor Coordination

• Strong Communication
• Organizational Skills
• Attention to Detail
• Problem-Solving Skills

• Corporate Training
• ELearning
• Blended Learning
• Learning Paths
• Content Libraries

• UKG
• Linked In Learning
• Survey Tools