Client Monitoring Field Specialist Job Baton Rouge area,Louisiana USA,IT/Tech

Conduent is seeking a Client Monitoring Field Specialist to support mission-critical business process and technology solutions for government and commercial clients. In this role, you will visit client sites to install, configure, and monitor field equipment and digital platforms, ensuring uptime, data accuracy, and compliance with service levels. You will analyze performance data, troubleshoot issues, coordinate with technical and operations teams, and document findings.

The role requires strong client-facing communication, detailed reporting, adherence to procedures, and continuous improvement in support of high-quality, scalable services.

Responsibilities

Install, configure, and maintain field monitoring equipment and related digital platforms at client locations.
Monitor system performance, connectivity, and data quality using dashboards and tools.
Troubleshoot and resolve field incidents, escalating complex issues to technical teams as needed.
Collect, analyze, and report operational data to support service-level and compliance requirements.
Document site visits, configurations, incidents, and resolutions in required systems.
Collaborate with internal operations, engineering, and client teams to improve reliability and performance.
Ensure adherence to safety, security, and quality standards at all client sites.
Identify recurring issues and contribute to root cause analysis and continuous improvement initiatives.

Required Skills

Field equipment installation
Systems monitoring
Network connectivity troubleshooting
Data collection and reporting
Technical documentation
Client relationship management
Incident and problem management
Root cause analysis
Use of monitoring tools and dashboards
Compliance with SLAs and procedures