Patient Registration - Bilingual; Spanish Speaking

Description

Position:
Patient Registration
- Bilingual (Spanish Speaking)

Reports to:

Supervisor of Patient Registratoin

Hours:

Set – Staggered shifts start as early as 7:15 a.m.; end as late as 6:00 p.m.

General duties:
This position’s duties include greeting and processing patients into the practice for healthcare. Clerical duties, translation duties, and other duties are assigned by the Supervisor of Patient Registration according to policies and procedures and the mission of Louisiana Women’s Healthcare.

• Translation from Spanish to English or English to Spanish for all patients needing help with communication due to a language barrier. Must be able to fluently speak, read, and write Spanish, as well as English
• Ensures that all demographic information is accurately entered into the system within a timely manner
• Completes all applicable demographic screens on each patient
• Ensures the updates and correct plans are being used and enters all new insurance information into the system
• Sets primary and secondary insurance coverage when updates are performed
• Accept and Post Payments
• Print and supply appropriate paperwork to patient to present to their doctor
• Schedules appointments
• Post “no-charge” visits and routes chargeable visits to the Business Office
• Performs other work-related duties as required

• Knowledge of insurance industry, and LWHA financial policies
• Knowledge of HIPPA compliance
• Knowledge of medical terminology

• Bilingual
  - Fluent in Spanish and English
• Skilled in data entry
• Communication – Speak with confidence and proper English and grammar
• Customer service – Provide a positive experience for the patient
• Personable – have a pleasant personality and appearance

• Ability to read, understand and follow oral and written policies and regulations.
• Ability to read, write and speak both the Spanish language and the English language.
• Ability to examine documents for accuracy and completeness
• Ability to communicate clearly and concisely
• Ability to establish and maintain effective working relationships

Normal office environment.

Must be able to do prolonged sitting

Must be able to work independent and as a team player

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve

• JOB STATUS:
  This is full time - non-exempt position
• Education and Background:
  High school graduate. Previous experience in data entry in the private physician setting, preferably OB/GYN office or Family Practice. Computer literacy required.
• Language Requirements:
  Bilingual
  - Spanish speaking. Must be able to read, write, and fluently speak both Spanish and English
• Temperament:
  Prefers detail-oriented work. Ability to prioritize tasks. Willingness and ability to work in any areas of assigned responsibility.
• Physical Requirements:
  
  Manual dexterity for data entry on the computer. Ability to speak in a clearly understandable manner. Visual ability to review computer reports. Requires sitting and standing associated with normal office environment. All duties to be performed with or without accommodation.
• Maintains appropriate, professional conduct and appearance at all times; follow office dress code consistently.
• Completes work in an established time frame; seeks appropriate tasks when primary tasks are completed or pace is slow.
• Demonstrates willingness to perform other duties to assist the team effort for the benefit of the patients, physicians and fellow employees.
• Demonstrates adaptability to expanded roles of the organization and changing environment.
• Consistently arrives at work on time and completes all tasks.
• When not in the office, arranges for coverage, or requests assistance to ensure assigned work is completed.
• Maintains work area in a professional, neat manner.