Operations Administrator

The Operations Administrator serves as the right-hand support to the VP of Operations, owning day-to-day execution across operational workflows, vendor management, fulfillment, and internal systems. This role ensures processes run efficiently, issues are proactively identified, and key operational functions are maintained with accuracy and consistency.

• Manage fulfillment processes, ensuring timely shipment of products and issue resolution
• Monitor staff performance, timelines, and troubleshoot bottlenecks
• Oversee packaging processes and quality standards
• Maintain inventory accuracy daily and conduct quarterly counts
• Manage product sourcing and supply ordering
• Handle subscription cleanup and monitoring
• Oversee subscription management in Sticky platform
• Track and report key KPIs [credit card decline rates, MID (merchant identification number) performance]
• Manage vendor and facility operations (cleaning, supplies, maintenance)
• Organize and maintain contracts and documentation

• Assist with MID management, chargebacks, alerts, and RDR tracking
• Support sourcing and onboarding of new MIDs
• Coordinate logistics for company events, conferences, and employee engagement

• Fulfillment timelines consistently met
• Inventory accuracy and reporting reliability
• Reduction in operational errors and escalations
• Accuracy and timeliness of KPI reporting
• Proactive resolution of vendor and facility issues

Required:

• 2–5 years in operations, administrative, or coordination role
• Strong organizational and project management skills
• High attention to detail and process orientation
• Ability to manage multiple priorities in a fast-paced environment
• Able to lift 50lbs
• Able to manage a team

Preferred:

• Experience in e-commerce, call center, or subscription-based business
• Familiarity with inventory systems (e.g., Sortly)
• Experience supporting executive-level leadership
• Exposure to payment processing, chargebacks, or compliance environments

• Ownership mentality and initiative
• Problem-solving and critical thinking
• Strong follow-through and accountability
• Systems thinking
• Cross-functional communication skills