Area Manager, Management Operations Manager

About Propelled Brands Franchising, LLC

Propelled Brands® is the multi-brand platform company under which service industry franchise brands operate and grow. We are excited to propel brands forward. We know franchising, we love franchisees, and we have a supportive, motivating culture. Our current brands are FASTSIGNS®, My Salon Suite®, and Camp Bow Wow®.

At Propelled Brands, our total rewards package is a direct reflection of our commitment to attracting and retaining top talent. Our benefits are built on the foundation of our core values:
Make it Happen, Expertise and Mastery, Positive Attitude, Growth Mindset, and being Considerate. As a member of our team, you will find a supportive environment with rewards designed to help you thrive.

• Employer sponsored medical and dental plans
• Voluntary benefits such as vision, critical illness, accident, and pet insurance
• 100% Employer sponsored Short-Term Disability, Long-term Disability, and Basic Life Insurance
• Retirement Savings employer match up to 3% and 100% vested
• Generous paid time off policies
• Paid Parental Leave for mothers and fathers

We are seeking a hands-on, service-driven, and operationally minded Area Manager to oversee the daily performance of 3-4 My Salon Suite Corporate Store locations. This role blends operations, member experience, leasing, community engagement, and financial oversight to ensure each location thrives and delivers on our mission to propel our people and our brands to achieve success.

As the Area Manager, you’ll be the face of the brand within our communities - building strong relationships with members, driving occupancy, supporting local marketing efforts, and ensuring each location reflects the high standards of the My Salon Suite experience. This is a highly visible, fast-paced role for a leader who enjoys variety, problem-solving, and being deeply connected to the day-to-day operations of multiple business units.

You are a relationship-builder, an operator, and a brand ambassador all in one. You thrive in environments where every day looks a little different - connecting with members, managing vendors, conducting tours, reviewing budgets, and rolling up your sleeves to help where needed.

You balance strategic thinking with hands-on execution. You’re energized by supporting entrepreneurs, fostering community, and ensuring each location runs smoothly and efficiently. Whether managing facilities, generating leads, or engaging members, you bring a positive attitude, a growth mindset, and a commitment to delivering exceptional service.

• Ensure smooth daily operations across 3-4 assigned locations, spending an average of 4-5 days per week on-site.
• Maintain brand standards for cleanliness, safety, and overall facility function through frequent inspections.
• Manage third-party vendors (cleaning, pest control, maintenance), providing feedback and ensuring quality service delivery.
• Perform light maintenance (i.e., furniture assembly, minor repairs, basic cleaning) and coordinate larger maintenance needs with approved vendors.

• Deliver concierge-level service, ensuring a positive, supportive, and responsive experience for all members.
• Build relationships that support high retention and long-term member satisfaction.
• Maintain daily visibility within each location; gather member feedback and proactively address concerns.
• Serve as a knowledgeable resource on all member benefits, programs, and operational processes. Communicate professionally via email, text, and phone to resolve questions and support members promptly.

• Execute lead generation strategies to attract prospective members; manage inquiries and schedule tours promptly.
• Conduct engaging, high-quality tours focused on showcasing the benefits of membership and driving occupancy.
• Maintain accurate and compliant leasing documentation in Suite Force, including notes, follow-ups, and interaction history.
• Build and maintain waitlists for future occupancy.

• Build relationships with beauty and wellness…