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CX Operations Lead: Retention
Job in
Baton Rouge, East Baton Rouge Parish, Louisiana, 70873, USA
Listed on 2026-02-16
Listing for:
Zoom
Full Time
position Listed on 2026-02-16
Job specializations:
-
Management
Operations Manager, Business Management
Job Description & How to Apply Below
A leading collaboration platform company is seeking a Head of Customer Experience Operations to define and execute operational strategies for the post-sales customer lifecycle. This role involves leading process design, alignments between departments, and defining metrics for success. The ideal candidate will have 15+ years in Customer Success Operations and proven leadership experience. A competitive salary range of $150,800 to $329,900 is offered, along with a structured hybrid work approach.
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