General Manager - Restoration & Mitigation

GENERAL MANAGER - RESTORATION (MITIGATION)

LOCATION:
Baton Rouge, Louisiana

Our Client is a global leader in property restoration, helping families and businesses recover from fire, water, storm, and other disaster-related damage. They are dedicated to restoring properties and rebuilding lives. Join a team that values excellence, teamwork, and your professional growth in a fast-paced, rewarding industry where you'll be part of something bigger—restoring not just property, but people's lives.

The General Manager drives the performance and success of the Baton Rouge branch, ensuring revenue growth, profitability, and operational excellence. This pivotal leadership role oversees multiple departments, fosters cross-team collaboration, and maintains a strong focus on financial performance, customer satisfaction, and business development. The GM ensures alignment with our Client's strategic goals while building strong client relationships for long-term success.

This is an opportunity to lead a mission-driven team in an industry where your work makes a tangible difference in people's lives during their most challenging times. If you're a results-oriented leader who thrives in a dynamic environment and wants to build something meaningful, this role is for you.

• Develop, implement, and optimize operational systems, processes, and policies to achieve strategic goals and drive branch performance
• Manage all facets of the office and personnel, reporting results upwardly while identifying areas of concern and implementing solutions in compliance with company standards
• Lead, supervise, coordinate, and control all departments to focus on increasing owner's equity through effective personnel management
• Ensure compliance with all regulatory agencies and maintain adherence to quality standards and company practices
• Champion operational excellence while maintaining the highest standards of customer service

• Oversee budgeting, financial management, and performance analysis to maximize profitability
• Maintain and expand relationships with existing clients while actively identifying and pursuing new business opportunities
• Drive revenue growth through strategic business development initiatives and market expansion
• Review all transactions and financial reports to ensure accuracy and identify growth opportunities
• Work independently to meet and exceed managerial and financial goals

• Coach, lead, and develop all team members to obtain new business and increase branch growth
• Ensure staff members are properly trained in company practices and protocols, demonstrating knowledge of systems, standards, account management, and job duties
• Develop clear career paths to maintain retention of top team members
• Provide ongoing coaching and training to help your team reach company objectives, increase revenue, and further develop their skills
• Foster a collaborative, team-oriented work environment that embraces diversity and inclusiveness
• Lead by example, setting the standard for professionalism, work ethic, and customer service

• Work with property owners and insurance adjusters after traumatic events to coordinate cleanup and repair of damage to residential and commercial properties
• Build foundational relationships based on trust, actively listen to client needs, and deliver exceptional customer experiences
• Supervise project managers and estimators to ensure projects are scoped accurately and completed to the highest quality standards
• Ensure all work meets or exceeds industry standards and regulatory requirements
• Maintain Our Client's reputation for performance, integrity, and responsibility among customers and insurance carriers

• Oversee emergency response operations and ensure rapid, professional service delivery 24/7/365
• Coordinate with project managers on large-loss restoration and reconstruction projects
• Ensure timely completion of projects while maintaining safety standards and quality control
• Monitor project life cycles from initial…