Cook - Queen Casino Baton Rouge

Queen Baton Rouge
1717 River Park Blvd
Baton Rouge, LA 70802, USA

The Role: A Cook safely prepares food items, following menu specifications and standard recipes, for service to guests in all outlets. In addition to providing outstanding guest service to internal and external guests.

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Ensure consistent product delivery to guests.
• Accurately prepare all food items according to established measurements and recipes.
• Adhere to control procedures for food costs and quality.
• Check station before, during, and after shift for proper set‑up and cleanliness.
• Perform all assigned side work to include replenishing/restocking workstation with supplies.
• Encourage and abide by all health codes and hand washing guidelines.
• Maintain cleanliness and sanitation of equipment, food storage, and work areas.
• Provide clear direction, instruction, and guidance to subordinates.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area clean and orderly.
• Adhere to regulatory, departmental, and company policies in an ethical manner and empower others to do the same.
• Handle routine guest complaints and incidents, and exhibit appropriate discretion to identify situations requiring supervisory attention—seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by management.

• High school diploma or GED equivalent preferred.
• Excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Professional demeanor and presence with ability to interact with guests and team members.
• Gaming industry experience preferred.

• Top industry pay
• Tuition reimbursement
• 401(k) with company match
• Paid time off

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.