Store Manager - Mall of Louisiana

About the Role

As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel, creating an inclusive culture that promotes collaboration and entrepreneurial spirit, and are aware of the store’s strengths, opportunities, and competitors.

You’ll also analyze and follow up on sales, creating plans to optimize results and profits.

• Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies.
• Represent yourself and the H&M brand positively during all customer interactions.
• Establish, analyze, and follow up on sales and budget goals, and create plans to optimize results.
• Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling our products.
• Follow up that your teams are actively promoting our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Schedule to budgeted hours plan in line with sales budget and commercial activities.
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
• Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness and knowledge.
• Manage store maintenance in a cost‑efficient way.
• Ensure all admin routines for both people and operations are handled correctly.

• Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.
• Ensure good understanding of the local area of your store, customers, competition, and fashion trends.

• Responsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your team.
• Complete performance evaluations and succession planning to support business needs and the team.
• Retain and share your knowledge and skills with your team.
• Strong collaboration with Area team and store leadership team including VMs.
• Ensure excellent communication and professionalism.
• Responsible for the teams' planning and scheduling.
• Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings.
• Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed.
• Participate in relevant onboarding and training processes and courses.

• Ensure a clean and tidy sales floor and back of house.
• Ensure high fashion quality, visual and commercial product presentation, with great garment care.
• Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues.
• Responsible for and supports the daily opening and closing of store routines and processes.
• Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines meet our standards, processes, and utilizing all tools and technology provided.
• Maintain best practices for any in‑store OMNI services and in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store).
• Secure a strong balance and the maintenance of price signs in‑store and throughout the sales floor following global, local, and regional guidelines to ensure a strong and consistent price perception.
• Update and maintain back‑of‑house areas for all colleagues (key information, health & safety, tidiness).

• Strong leader who enjoys taking responsibility for others.
• Confident in team coaching and development, ambitious, an effective communicator, an analytical solution finder, capable of working with numbers and managing statistics.
• Relevant experience working in a leadership position that can be applied…