Merchandising Lead

Key Responsibilities

• Provides member service by acknowledging the member, identifying member needs, and giving guidance and support regarding self‑service technology; assists members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services.
• Assists management with the supervision of associates in the assigned area, assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member‑service approaches to ensure complaints and issues are resolved according to company guidelines.
• Supports the Open Door Policy by participating in recruiting, hiring, scheduling, coaching, and evaluating associates.
• Receives and stocks supplies and merchandise from distribution centers and vendors; organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork logs and other required documentation according to company policies and procedures.
• Maintains facility safety by conducting sweeps, following forklift spotting and handling procedures, and disposing of hazardous materials per company steel‑standard guidelines; reports unsafe situations to management.
• Ensures proper maintenance of the sales floor and merchandise presentation, handling claims and returns, zoning, stocking, arranging, and organizing merchandise, setting up cleaning, and organizing product displays; removes damaged goods, signs, and prices merchandise according to company policies and secures fragile and high‑shrink merchandise.
• Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed; oversees merchandising categories, stocking, zoning, and cleaning across all departments.
• Oversees the picking and staging of club pick‑up orders throughout the day, ensuring products are selected and staged according to company policy and procedures.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other partners; analyzes information, monitors progress, and identifies improvement opportunities.
• Promotes compliance with company policies, procedures, and ethics standards by explaining and demonstrating application in business processes; implements action plans to address ethical and compliance issues.
• Leads and participates in teams by sharing resources, information, and tools; determines customer needs and business priorities, coordinates work assignments, and provides advice, feedback, and support to ensure timelines and quality are achieved while modeling adaptability to new challenges.
• Embodies the Respect the Individual values by embracing differences, fostering a workplace where associates feel seen, supported, and connected, and creating opportunities for all to thrive.
• Strengthens the team through mentoring, recognizing contributions, and holding oneself and others accountable to the highest standards of integrity, ethics, and compliance.
• Delivers results while putting the customer first, makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers how own work impacts team performance for all stakeholders.
• Strives for excellence by displaying curiosity, learning, taking calculated risks, and embracing continuous improvement, new technologies, and supportive change.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase options, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: a company‑paid education benefit program for full‑time and part‑time associates, covering tuition, books, and fees for high school, associate and bachelor’s degrees, English Language Learning, and short‑form certificates.