E-commerce Assistant

Job Type: Part-Time to Full-Time (25–40 hours/week)

Pay:
Starting at $18

The Backpacker Outdoors is Louisiana’s premier outdoor specialty retailer, serving outdoor enthusiasts for over 50 years. With locations in Baton Rouge, Lafayette, and Northshore, we specialize in premium gear and apparel for hiking, camping, backpacking, snow skiing, fly fishing, kayak fishing, travel, and everyday adventure.

We’re passionate about helping people get outside and delivering an exceptional shopping experience both in-store and online. If you enjoy the outdoors, technology, and e-commerce, we’d love to have you on our team.

The E-Commerce Assistant plays a key role in growing The Backpacker Outdoors’ online business by creating an outstanding digital shopping experience and supporting the day-to-day operations of our Shopify website.

This position works closely with the Web Store Manager, Buying Team, Marketing Team, and Store Management to ensure our website remains accurate, engaging, and easy to shop while providing excellent customer service.

This is an hourly position averaging 25–40 hours per week.

• Create and publish new products in Shopify.
• Write and optimize product titles, descriptions, specifications, and images.
• Maintain accurate pricing, inventory, variants, and product information.
• Build collections, landing pages, and promotional content.
• Merchandise products to improve customer engagement and conversions.
• Maintain consistent brand standards throughout the website.

• Respond to Live Chat, email, and website inquiries.
• Assist customers with product recommendations and outdoor gear expertise.
• Resolve order issues, returns, exchanges, shipping questions, and warranty requests.
• Deliver exceptional customer service that reflects our brand.

• Process online orders accurately and efficiently.
• Coordinate with fulfillment staff to ensure timely shipping.
• Monitor inventory levels and communicate stock discrepancies.
• Assist with inventory audits and website inventory updates.

• Merchandise the website for seasonal promotions and campaigns.
• Assist with email marketing using Klaviyo.
• Update landing pages and promotional content.
• Support SEO efforts through optimized product content and metadata.
• Create homepage features, banners, and featured collections.

• Maintain accurate product information across all sales channels.
• Identify website errors, broken links, and merchandising opportunities.
• Report technical issues and assist with website improvements.
  
  Help improve overall website performance and user experience.

• Attend weekly E-Commerce/L10 meetings.
• Complete assigned website and merchandising projects.
• Assist with promotional planning and product launches.
• Support seasonal merchandising initiatives.

• Excellent communication and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Basic understanding of e-commerce.
• Comfortable learning new software and technology.
• Self-motivated with strong problem-solving abilities.
• Passion for the outdoors and helping customers.

Experience with one or more of the following is a plus:

• Shopify
• Google Analytics
• Google Ads
• Google Workspace
• Microsoft Office
• Inventory management systems

The ideal candidate enjoys both the outdoor industry and technology. They’re detail-oriented, organized, eager to learn, and excited to help grow our online business while delivering an exceptional customer experience.

• Employee discounts on premium outdoor brands
• Opportunity to work with a passionate team
• Hands-on experience with Shopify, digital marketing, and e-commerce
• Growth opportunities within a well-established outdoor retailer
• Work with some of the best outdoor brands in the industry

• 25–40 hours per week
• Day shifts
• Weekend availability preferred