Production Coordinator ​/ Customer Service Representative

Benefits:

• 401(k) matching
• Bonus based on performance
• Free uniforms
• Health insurance
• Paid time off
• Training & development

FASTSIGNS #180703 is hiring for a Production Coordinator / Customer Service Representative to join our team!

FASTSIGNS Baton Rouge South is looking for an organized, detail-driven professional to manage the full lifecycle of client sign and print orders - from initial client contact through design coordination, production scheduling, and installation. No sign industry background is required. What matters most is a proven ability to run multiple concurrent projects through a structured process without things falling through the cracks.

• Serve as a primary point of contact for clients placing orders, answering questions, and providing updates.
• Accurately enter and manage every job in our order management system from intake through completion.
• Coordinate scheduling across design, production, and installation teams to keep jobs on track and on time.
• Communicate proactively with clients and internal teams when timelines shift.
• Maintain accurate, up-to-date records for every order - no verbal-only or off-system arrangements.
• Support day-to-day operations of the location and help maintain a smooth, well-run shop.

• 2+ years in a role involving scheduling, production coordination, project coordination, or client account management (any industry).
• Demonstrated comfort using a CRM, ERP, scheduling tool, or similar system as part of daily work.
• Strong organizational habits - someone who defaults to checklists, written records, and follow-through.
• Confident, professional communication with clients, including under time pressure.
• Comfortable in a hands-on, small-business environment wearing multiple hats.
• Sign, print, or manufacturing industry experience is a plus but not required.

Base salary range: $45,000-$58,000/year, commensurate with experience (equivalent to approximately $22-$28/hour). Final offer based on demonstrated scheduling/ops experience and system fluency.

Location:

Baton Rouge, LA. Full-time, in-person. 11135 Industriplex Blvd #800, Baton Rouge, LA 70809