Executive Team Leader – Assistant Store Manager

• Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals
• Anticipate staffing needs, create talent plans, and recruit for both long- and short-term needs
• Manage leaders’ training completion, check for understanding, and provide continuous education opportunities
• Engage in consistent development conversations with Team Leaders
• Personalize recognition and appreciation to reinforce guest service behaviors and promote a positive team- and guest-centric culture
• Establish accountability through clear expectations and performance management, including observing, recognizing, and coaching critical behaviors
• Understand business reporting and guest insights to troubleshoot and follow up on opportunity areas
• Respond to negative guest shopping experiences by de-escalating situations and supporting the team in resolving them
• Create scheduling plans with Team Leaders based on monthly and weekly workload and guest traffic
• Plan, manage, and follow up on organizational and operational change
• Demonstrate and enforce ethical conduct, safety, and compliance
• Follow safe and secure training and processes as a key carrier
• Address store needs, including emergencies and regulatory visits
• Perform other duties based on business needs

• 4 year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Ability to manage conflict, lead, and hold others accountable
• Ability to relate well with and interact with all levels of the organization
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Ability to learn and adapt to current technology needs
• Ability to manage workload and prioritize tasks independently and with a team
• Ability to access all areas of the building to respond to guest or team member issues
• Ability to interpret instructions, reports and information
• Ability to scan, handle and move merchandise efficiently and safely, frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
• Ability to accurately handle cash register operations and cash transactions
• Flexible work schedule, including nights, weekends and holidays
• Regular attendance necessary

Demonstrates strong business acumen and interpersonal skills to create a guest-centric culture while effectively managing team performance and operational changes. Capable of analyzing business reports and guest insights to enhance service delivery and resolve conflicts.

• Guest Experience Management
• Team Leadership
• Conflict Resolution
• Business Reporting Analysis
• Performance Management

• Financial Analysis
• Quantitative Analysis
• Cash Register Operations
• Merchandise Handling
• Scheduling Planning

• Interpersonal Skills
• Communication Skills
• Problem Solving
• Adaptability
• Accountability

• Guest Service
• Talent Planning
• Operational Change
• Safety Compliance
• Team Development