Retail Sales Associate

Baton Rouge Metropolitan Airport

At Paradies Lagardère, the leading airport retail operator in North America, the Sales Associate role is a frontline customer service position responsible for delivering exceptional guest experiences, driving sales, and maintaining a clean, organized, and high-performing retail environment across our Travel at Ease & Capital News at BTR Airport.

In this fast-paced airport environment, Sales Associates are expected to engage travelers quickly and meaningfully, provide knowledgeable product recommendations, and ensure every interaction reflects professionalism, urgency, and genuine hospitality. This role is essential in creating a seamless shopping experience for millions of travelers passing through one of the busiest airports in the world.

Sales Associates apply strong customer engagement, product knowledge, and operational discipline to support store performance while maintaining consistency in service, cleanliness, and presentation standards.

This role is ideal for individuals who thrive in high-volume environments, enjoy working with people from diverse backgrounds, and are motivated by sales, teamwork, and career growth opportunities.

• Provide first-class service to all internal and external customers in a high-traffic airport setting
• Greet, assist, and thank every customer to ensure a positive and welcoming shopping experience
• Anticipate customer needs and offer helpful recommendations based on store offerings
• Maintain a friendly, professional, and energetic presence throughout every shift
• Ensure each guest interaction reflects strong hospitality and service standards

• Drive sales through proactive customer engagement and effective communication
• Maintain strong knowledge of current promotions, products, and store highlights
• Assist customers in selecting travel essentials and impulse purchase items
• Support store sales goals through consistent selling behavior and customer interaction
• Deliver a fast, efficient checkout experience while maintaining accuracy

• Maintain a clean, organized, and fully stocked sales floor at all times
• Assist with inventory control, replenishment, and product rotation
• Support merchandising standards and ensure proper product presentation
• Perform general store maintenance tasks to ensure a safe and welcoming environment
• Follow all operational procedures to support smooth daily store function

• Work collaboratively with team members and leadership to support store goals
• Communicate effectively during shift changes and peak travel periods
• Support a positive team environment focused on respect, reliability, and accountability
• Assist in maintaining compliance with company policies and airport regulations
• Perform additional duties as assigned

• Previous retail or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced, high-volume airport environment
• Customer-first mindset with a strong focus on service and sales
• Ability to stand for long periods and lift up to 40 pounds
• Comfortable working with basic POS systems and technology
• Ability to work a flexible schedule including early mornings, evenings, weekends, and holidays
• Must pass Federal Criminal History Record Check and company background screening

• Strong work ethic and consistent reliability
• Positive attitude with a passion for helping people
• Ability to stay organized and perform under pressure
• Team-oriented mindset with willingness to support others
• Motivation to grow within a dynamic retail environment
• Commitment to delivering excellent service, cleanliness, and operational excellence

Join our team at BTR Airport and be part of a fast-paced retail environment serving travelers from around the world. Build valuable customer service experience, grow your career with advancement opportunities, and work in a setting that values teamwork, recognition, and excellence.

This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves right to change the position description and to assign additional duties and responsibilities, as necessary. This position description does not constitute an employment contract of any kind.

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to…