Resident Experience Manager; Multifamily

Stoa Group is seeking a full-time Resident Experience Manager to join our team in Baton Rouge. Stoa Group is nationally ranked #5 best places to work in multifamily and is recognized as National Apartment Association (NAA) Top Employers; we pride ourselves on having a great company culture where we put our employees first. Our Assistant Community Managers are leaders in bringing people and apartment homes together.

Resident Experience Managers are seasoned property management professionals with demonstrated success in providing sales, customer service, and administration leadership to the team. They are multitalented, personable individuals with sales expertise and a passion for building relationships. You will act as a right hand to your Community Manager, providing leadership, delegation, and supervision to the office and service teams and making important business decisions in their absence.

Resident Experience Managers bring positive energy to each conversation, resolve apartment issues quickly and effectively, and make everyone feel welcome and appreciative.

• A Sales Leader. You will provide leadership and mentoring to Leasing Consultants and Customer Support Assistants, promoting a positive work environment that encourages collaboration and teamwork.
• A Strong Communicator. Your writing and speaking skills are clear and effective, helping you connect well with others.
• A Team Player. You are united with teammates in delivering the best experience to current and prospective residents.
• Organized and Accountable. You are flexible and can juggle the needs of changing priorities in the community.
• Analytical. You are comfortable working with numbers, interpreting financial statements, evaluating trends, and analyzing data.
• Creative. You are an idea person and like coming up with intelligent solutions to new challenges and planning community events.
• Flexible and Adaptable. You understand that solutions to resident issues and concerns may vary; this knowledge that the world does not exist through black-and-white lenses allows you to operate comfortably in the gray when needed.
• Motivated. You invest extra energy to reach your goals and create synergistic relationships with team members and residents.
• Solution-Oriented. You follow through on commitments, letting residents know that they matter.
• Able and Willing to maintain regular attendance and punctuality to ensure all essential responsibilities are fulfilled

• Build community and industry knowledge by identifying market trends to prepare for future occupancy needs and offering recommendations to the Community Manager.
• Connect with prospective residents through phone calls, appointments, and follow-up communications, leading the rest of the team through demonstration of your excellent sales and rapport-building skills.
• Manage the leasing process
  by guiding new residents through each step, completing and verifying all lease applications, sharing results with applicants, and navigating the leasing team through effective sales strategies and follow-through.
• Show off our community
  by prioritizing curb appeal and maintaining accurate and in-depth knowledge of all aspects of the property and market.
• Keep accurate records
  of prospective and current residents and rent and inventory.
• Handle transactions
  like accepting rent and deposits and inspecting move-ins and move-outs.
• Train and collaborate with talented teammates
  to identify and solve leasing issues.
• Work as a team to collaborate with marketing on resident and leasing initiative events.

• Prior sales experience in leasing or other related fields
• 1-2 years experience managing large multifamily real estate properties
• Demonstrated proficiency in working with computers, including word processing, calendar management, software/database, and social media
• Excellent communication, interpersonal, and organizational skills
• High school diploma or equivalent
• Available to work a flexible schedule, including weekends

• Demonstrated ability to secure leases and provide sales leadership and training
• College degree or coursework
• Onsite Knowledge

Stoa was established in 2017 to construct large-scale multifamily developments throughout the Gulf Coast. We are headquartered in Hammond, LA. Stoa Group develops meaningful relationships and extraordinary communities throughout Louisiana and beyond. We are a values-driven organization that views all employees as our greatest asset. At Stoa Group, we recognize…