Service Center Sales Manager

Service Center Sales Manager

Position Title:

Service Center Sales Manager

Location:

Baton Rouge Service Center (Gulf Region)

Reports to Role:
Regional Sales Manager

Direct / Indirect Reports: 3-5 Directs (Technical Sales & Service Reps, Inside Sales Associates)

Business Unit and

Position Summary:

Crane Chem Pharma & Energy Flow Solutions is a division within the Fluid Handling Business Segment of Crane Co, a US multi-national which specializes in highly engineered products in niche markets. Crane Chem Pharma & Energy Flow Solutions designs, manufactures, markets and distributes a range of process valves and actuators under multiple brand names for a wide range of applications in a number of industries including the refinery, chemical, biopharmaceutical, and energy industries.

The Service Center Sales Manager leads the sales and inside sales team at the Baton Rouge Service Center (BRSC) and owns the site's top-line growth, margin, and customer-experience results for Crane Chem Pharma & Energy. This first-line people-leadership role is the primary driver of the BRSC growth strategy to scale sales from approximately $3M in 2026 to $10M by 2029, building and coaching a high-performing team of Technical Sales & Service Representatives and Inside Sales Associates.

The Service Center Sales Manager is responsible for pipeline and quote-to-order conversion. This leader partners closely with the Regional Sales Manager, VP & General Manager, business line management, key account management, marketing, and operations (order booking and inventory) to remove barriers to growth and improve customer responsiveness. This interaction can be global in nature as many projects require interaction with other regions of the world.

Financial Performance & Growth:

• Own the Baton Rouge Service Center sales plan and lead the team to profitable growth across specialty CPE products (Xomox, WTA, Pacific HF) and services, scaling from ~$3M (2026) to $10M by 2029
• Set territory and account strategy for the team; prioritize MRO growth, conversion accounts, and key project pursuits
• Build, coach, and hold the team accountable to individual sales targets, funnel health, and quote-to-order conversion
• Direct the Inside Sales team to progress the opportunity funnel and ensure timely, high-quality follow-up on all inbound leads
• Coordination with Field Sales Team to drive growth and opportunities

Operational Excellence:

• Oversee identification and management of projects across the territory
• Coach the team to identify key influencers at Target Key Accounts and End Users and to implement value-based sales strategies for their applications
• Consolidate and own the sales forecast for BRSC
• Own customer responsiveness at the service center, setting and monitoring target phone/email response times and a consistent, professional first point of contact
• Partner with operations to improve the order booking process and inventory positioning, shortening lead times and improving on-time delivery
• Direct marketing and communication initiatives that promote the BRSC and its capabilities to end users and channel partners in the region

Technical Knowledge Acquisition and Application:

• Maintain a detailed and comprehensive knowledge of the product line s and the value proposition s within specific applications
• Maintain a detailed and comprehensive knowledge of the Sales specific tools
• Recommend product modifications, improvements, new products, or new applications

People & Culture:

• Recruit, onboard, develop, and retain a high-performing sales and inside sales team; conduct 1:1s, coaching, and performance reviews
• Personally maintain senior-level relationships with key End Users and Channel Partners and support the team in their relationship-building