Security Officer

Responsibilities

• Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
• Assist sick or injured patrons and employees.
• Assist Games and Slots department in removing drop boxes.
• Report unsafe or hazardous conditions.
• Assist patrons and employees on directions and proper procedures.
• Check identification to ensure guests are over the age of 21.
• Perform fills, credits, exchanges and marker transfers procedures for departments as needed.
• Drive company vehicles to transport individuals to specified locations or to patrol company property.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Write accident/incident reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Obtain witness statements when necessary.
• Answer alarms and investigate disturbances.
• Circulate among visitors, patrons, or employees to preserve order and protect property.
• Monitor surveillance equipment and alarms.
• Respond to all emergencies on property and be able to evacuate patrons and employees if the need arises.
• Participate in drills consisting of all emergencies each quarter.
• Must be able to physically stand for an 8 hour shift.
• Resolve guest complaints and ensure that all areas of guest service are adhered to.
• Respond to and handle all occupational injury reports and all incident reports, including vehicle incident reports, to maintain procedures and liability issues.
• Respond to all emergencies on property.
• Be trained and become proficient in how to respond to all emergencies, including evacuation if the need arises.
• Attend quarterly drills covering all emergency procedures.

• Must be at least 21 years of age.
• Must obtain and maintain an active Louisiana gaming license.
• Must obtain and maintain a current State Responsible Vendor Permit.
• Ability to work under pressure by maintaining composure when exposed to stress.
• Excellent writing skills.
• Knowledge of Microsoft Word; typically acquired through a high‑school education or equivalent and at least two years of customer service experience or related training, education, and experience that demonstrates the ability to perform the duties of the position.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with length of employment.

Equal Opportunity Employer