Automotive Mobile Diagnostic Technician

Apply technical knowledge to assist customers
Answer inbound and outbound phone calls in support of the Autel scanning unit
Answer technical questions relating to scanning procedures of the Autel unit
Conduct research to understand, explain, and resolve technology issues on vehicles
Perform all-purpose duties as assigned as a Mobile Diagnostic Technician

• 2+ years of prior experience as a Diagnostic technician required
• I-CAR & ASE certifications preferred
• Must currently have or be willing to obtain proper tools to successfully complete job duties as assigned
• Must be able to pass all pre-employment screenings including background checks
• Minimum age requirement of 21+ years
• Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs
• Ability to read and understand instructions, written estimates, and work orders
• Effective verbal and written communication skills
• Work through competing priorities and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Must be eligible to work in the U.S. with no restrictions

Demonstrates expertise in diagnostic procedures and customer service, with a strong ability to communicate technical information effectively. Proficient in utilizing diagnostic tools and resolving technology issues in a fast-paced environment.

• Diagnostic Technician Experience
• I-CAR Certification
• ASE Certification
• Customer Service Skills
• Technical Communication

• Technical Knowledge
• Scanning Procedures
• Research Skills
• Problem Resolution
• Physical Activity Capability

• Effective Communication
• Adaptability
• Personable Interaction

• I-CAR Certification
• ASE Certification

• Mobile Diagnostic Technician
• Vehicle Technology Issues
• Pre-Employment Screenings
• Work Orders
• Written Estimates

• Autel Scanning Unit
• Diagnostic Tools