Ors Specialist 1​/2​/3​/4

About This Job

Office of Unemployment Insurance Division:
Investigations/Integrity Programs

Location:

Baton Rouge, LA

Louisiana Works transforms lives and drives prosperity by putting people at the center of everything we do. We provide one seamless door where individualized solutions create new possibilities, proving that when government works for people, Louisiana works for everyone.

The incumbent in this position conducts unemployment claim reviews within the Integrity Programs section of Unemployment Insurance (UI) and performs duties consistent with ORS Specialist 1-4 positions in the Benefit Payment Control Unit. Primary responsibilities include preventing improper payments, detecting over payments and fraud, verifying overpaid amounts and fraudulent intent, collecting over payments through legal collection methods, and reporting collection activities using practical accounting procedures.

OUIA oversees Louisiana's Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals.

An ideal candidate will possess the following competencies:

• Communicating Effectively:
  The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Making Accurate Judgments:
  The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Thinking Critically:
  The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Three years of experience in unemployment insurance, workforce development programs, workers' compensation, administrative services, or social services; OR six years of full-time experience in any field; OR a bachelor's degree. Experience substitution:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Details:

• Conducts unemployment insurance integrity investigations to identify improper payments, determine fraud or non-fraud over payments, and ensure compliance with applicable laws, policies, and regulations.
• Reviews and analyzes claims, cross-matches, employer protests, audits, and related documentation to verify eligibility, establish over payments, and recommend case resolutions.
• Manages and prioritizes investigative caseloads, monitors production and quality standards, and ensures timely and accurate completion of work in accordance with program requirements.
• Responds to inquiries from claimants, employers, staff, and the public regarding unemployment claims, over payments, and collections, and participates in appeals hearings to support investigative findings.
• Assists with reimbursement processing, claims intake, and disaster unemployment assistance operations, and identifies system issues to support process improvements.

Position Specific Details:

Location:

Baton Rouge, LA

Appointment Type:
Probational / Job Appointment / Promotional / Detail to Special Duty

Please click on the links below to learn more about each job level: ORS SPECIALIST 1 ORS SPECIALIST 2 ORS SPECIALIST 3 ORS SPECIALIST 4

How to Apply:

No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process.

Further status message information is located under the Information section of the Current Job Opportunities page. Information to support your eligibility for this job title must be included in the…