Customer Service Assistant

Job Description

Performs the functions of a CSA to include initiating and following up to sell or resolve problems, answer questions and correspondence, and complete reports.

Prepares, processes, reviews and monitors various documents such as contracts and other documents.

Contacts current and prospective customers to sell and explain products, perform account reconciliation and solicit new business within the market area.

Prepares and presents proposals and quotes and recommends products based on customer needs.

Assists customers and arranges payment terms in accordance with established guidelines.

Creates and maintains computer files and follows up action.

Provides support and assistance to the department supervisor as needed.

Provides administrative assistance and support.

High school diploma or GED diploma and two to three years of related experience and/or training, or equivalent combination of education and experience.

All your information will be kept confidential according to EEO guidelines.